10 Hospital Support jobs in Pakistan

Northwest General Hospital & Research Centre / Northwest General Hospital II, Peshawar , the leading Healthcare institution in the region, requires the services of: Patient Care Assistant (Male)

• 2-year Licensure practice Nurse diploma/Nursing Assistance or Nurse Aid diploma with Valid PNC card
• Diploma in Health technology/ Surgical Diploma.
• Preference will be given to the candidates having experience in the relevant field.

TERMS & CONDITIONS:

• Candidates should send their CVs to latest by 29th Nov, 2024.
• While applying/sending email, the name of the post shall be clearly mentioned in the subject line.
• Only shortlisted candidates will be called for an interview.
• CV/Resume received after the closing of official time and date will not be accepted.
• Original documents should be produced at the time of the interview.
• Experience shall only be counted after the completion of the required qualification.

AHL is an equal opportunity employer with transparent, merit-based selection, free from all forms of discrimination.

The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

You will be responsible for a variety of task, which includes:

• transporting patients between radiology department and other areas of the hospital as per policy and remain with patients if required
• checking patients identification to make sure the correct patient is coming to radiology
• making sure patient is covered and is comfortable during transportation
• making sure patient is in proper hospital gown before patient leaves radiology
• getting patients chart if needed in radiology
• providing training to new porters during orientation
• checking and monitoring daily linen supply to ensure its proper availability
• ensuring smooth transportation of supplies and consumables to other departments and off-site centers
• performing any other duty assigned by supervisor
• staying back after normal working hours or overnight in the department if required

• Matriculation, Intermediate is preferred with one year of related experience in healthcare services.
• Good general health, clean appearance, pleasant disposition and an understanding of dealing with all type of patients.
• Able to speak Urdu and understand English.
• Ability to read and write simple notes/instructions/labels in English and Urdu.

Kindly mark the subject with "10020607" .

Applications should be submitted latest by September 18, 2024

Texas Behavioral Health, PLLC has dedicated years of experience and expertise in the Houston area to provide comprehensive outpatient and inpatient behavioral health and psychiatric care for adults and children in our local community. Texas Behavioral Health is constantly on the path for growth and new development. We are looking to add an experienced Patient Service Representative/Customer Care to our team that will contribute to our mission along with embodying the same values as us. Along with patient satisfaction, employee satisfaction is at the top of our list of priorities. We look forward to the possibility of welcoming new minds to our team and are hopeful to find a good fit for this position.

Timings: 06 PM – 03 AM PST (Monday- Friday) - Evening Time

• Contact patients via telephone prior to their scheduled appointment.
• Interview patients over the telephone to obtain complete and accurate information.
• Enter all patient data into the electronic medical record.
• Re-schedule patient appointments as required via telephone calls and written notification to patients.
• Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling in the database.
• Coordinate messages between patients and physicians. If consult calls are received, they must be properly handled and routed to the correct provider.
• Other duties as assigned.

• Must display a 'customer-first mentality.'
• English proficiency required (Listening and Speaking).
• Self-starter and self-manager (Complete Training will be provided).
• Must be able to provide excellent patient care and handle difficult situations if necessary.
• Must be organized.
• Must know how to document properly.
• Must be punctual and have reliable transportation.
• Must be willing to work as a team player with fellow peers and providers.

Texas Behavioral Health, PLLC has dedicated years of experience and expertise in the Houston area to provide comprehensive outpatient and inpatient behavioral health and psychiatric care for adults and children in our local community. Texas Behavioral Health is constantly on the path for growth and new development. We are looking to add an experiencedPatient Service Representative/Customer Care to our team that will contribute to our mission along with embodying the same values as us. Along with patient satisfaction, employee satisfaction is at the top of our list of priorities. We look forward to the possibility of welcoming new minds to our team and are hopeful to find a good fit for this position

Timings 06 PM – 03 AM PST (Monday- Friday)-Evening Time

DUTIES AND RESPONSIBILITIES:

• Contact patients via telephone prior to their scheduled appointment.
• Interview patients over the telephone to obtain complete and accurate information
• Enter all patient data into the electronic medical record
• Re-schedule patient appointments as required via telephone calls

and written notification to patients.

• Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling in the database.
• Coordinate messages between patients and physicians. If consult calls are received, they must be properly handled and routed to the correct provider.
• Other duties as assigned.

Qualifications and Skills:

• Must display a 'customer-first mentality
• English proficiency required (Listening and Speaking)
• Self-starter and self-manager (Complete Training will be provided)
• Must be able to provide excellent patient care and handle difficult situations if necessary.
• Must be organized.
• Must know how to document properly.
• Must be punctual and have reliable transportation.
• Must be willing to work as a team player with fellow peers and providers.

.

We are seeking an experienced and proactive Lead Client Support professional to join our team. In this role, you will be responsible for overseeing the client support function, ensuring seamless application performance, and leading a team dedicated to providing exceptional service to our clients. If you have a strong technical background, excellent communication skills, and leadership experience, we’d love to hear from you.

Key Responsibilities:

• Team Leadership: Supervise and mentor a team of client support specialists, setting performance goals, monitoring KPIs, and providing regular feedback and training.
• Application Monitoring: Ensure ongoing monitoring and maintenance of application performance for optimal client experience.
• Advanced Technical Support: Act as the escalation point for complex application issues, providing advanced troubleshooting and resolution strategies.
• Incident & Ticket Management: Oversee incident tracking and ticketing workflows, ensuring prioritization, timely resolution, and quality of support.
• Client Relationship Management: Serve as the primary point of contact for high-value clients and critical issues, maintaining strong, professional relationships.
• Cross-Functional Collaboration: Liaise with product, development, and system administration teams to resolve issues and implement product improvements.
• Issue Resolution: Ensure that client issues are diagnosed, resolved, and documented efficiently, and escalated when necessary.
• Communication: Maintain clear, professional, and timely communication with clients via phone, email, and chat.
• Product & Process Expertise: Maintain in-depth knowledge of our products and services to guide clients effectively and provide strategic input to internal teams.
• Client Training: Coordinate and deliver training sessions to help clients maximize the value of our solutions.
• Reporting & Analysis: Generate and present regular reports on support performance metrics, trends, and client satisfaction levels to leadership.

Requirements:

• Minimum 5+ years of experience in client/application support & leading role.
• Healthcare industry experience is preferred.
• Strong analytical and problem-solving skills, with the ability to lead root cause analysis and complex troubleshooting.
• Excellent interpersonal and communication skills, both written and verbal.
• Hands-on experience with ticketing systems and incident management tools.
• Ability to prioritize tasks effectively and manage a support team in a dynamic environment.
• Demonstrated ability to collaborate with cross-functional teams.
• Experience with client onboarding, training, and retention strategies is a plus.
• Bachelor's degree in Computer Science, Information Technology or a related field is preferred.

Shift Timings: Afternoon Shift, Evening Shift

About Us: Persivia andSoliton Technologies are AI-powered HealthTech platform that enables providers, payers, and large health care International organizations to deliver personalized, value-based care. By integrating clinical and claims data, we deliver real-time insights that drive improved patient outcomes, clinical performance, and operational efficiency.

Role Code: #ST25Q3LCS

Fields marked with asterisk (*) are mandatory to be filled.

• Team Leadership: Supervise and mentor a team of client support specialists, setting performance goals, monitoring KPIs, and providing regular feedback and training.
• Application Monitoring: Ensure ongoing monitoring and maintenance of application performance for optimal client experience.
• Advanced Technical Support: Act as the escalation point for complex application issues, providing advanced troubleshooting and resolution strategies.
• Incident & Ticket Management: Oversee incident tracking and ticketing workflows, ensuring prioritization, timely resolution, and quality of support.
• Client Relationship Management: Serve as the primary point of contact for high-value clients and critical issues, maintaining strong, professional relationships.
• Cross-Functional Collaboration: Liaise with product, development, and system administration teams to resolve issues and implement product improvements.
• Issue Resolution: Ensure that client issues are diagnosed, resolved, and documented efficiently, and escalated when necessary.
• Communication: Maintain clear, professional, and timely communication with clients via phone, email, and chat.
• Product & Process Expertise: Maintain in-depth knowledge of our products and services to guide clients effectively and provide strategic input to internal teams.
• Client Training: Coordinate and deliver training sessions to help clients maximize the value of our solutions.
• Reporting & Analysis: Generate and present regular reports on support performance metrics, trends, and client satisfaction levels to leadership.
  
  

• Minimum 5+ years of experience in client/application support & leading role.
• Healthcare industry experience is preferred.
• Strong analytical and problem-solving skills, with the ability to lead root cause analysis and complex troubleshooting.
• Excellent interpersonal and communication skills, both written and verbal.
• Hands-on experience with ticketing systems and incident management tools.
• Ability to prioritize tasks effectively and manage a support team in a dynamic environment.
• Demonstrated ability to collaborate with cross-functional teams.
• Experience with client onboarding, training, and retention strategies is a plus.
• Bachelor's degree in Computer Science, Information Technology or a related field is preferred.