203 Field Engineer jobs in Pakistan

Job Name :Field Engineer Trainee Job Summary :The Field Engineer Trainee is responsible for maintaining safe, efficient, and reliable PSD to Customers. The Field Engineer Trainee identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery. Additional Responsibilities : * Ensure job deliverables are accurate and delivered on time.
* Execute service delivery to the customer.
* Participate in job risk analysis and continual improvement programs.
* Assist the Design/Technical Engineer with implementing technical programs and bids.
* Develop customer contacts to promote company products and services.
* Ensure company and regulatory standard compliance by implementing the Compliance Assessment Tool (CAT), self-assessments, and wellsite inspections.
* Lead Service Quality Meetings with customers and improve performance using action plans.
* Participate in HSE and Quality initiatives.
* Wear PPE and observe HSE policies.
* Maintain the required safety training.
* Provide backup to the Job Delivery Lead and PSD Managers in their absence.
*Bachelor's or Master's degree in engineering or related science
*Good verbal and written communication skills
*Fluency in written and spoken English
*Quick learner able to use logic to solve problems
*Be personally committed to continuous improvement
*Evidence of leadership and teamwork skills
Company policy is to provide every individual a fair and equal opportunity to seek employment and advancement at the Company without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, genetic information, veteran or military status, disability, creed, ancestry, pregnancy (including pregnancy, childbirth and related medical conditions), marital status or any factors protected by federal, state, or local laws. We are an "Equal Opportunity Employer". For more information please, refer to the latest version of "Know Your Rights" poster and the "Pay Transparency Nondiscrimination Poster" located here: The Company is a VEVRAA Federal Contractor - priority referral Protected Veterans requested.

KEY ACCOUNTABILITIES

• Develop an in-depth understanding of project documents (construction drawings & specifications) as well as business processes / DIP for planning & implementation of WASH and CPI-related activities.
• Lead technical feasibility assessments (site identification, material, labor, transportation, supplies, etc.) of WASH & CPI activities prior to implementation to ensure sustainability, cost-effectiveness, and adherence to project timelines at the field level.
• Ensure compliance with humanitarian standards (Sphere, Do No Harm, Humanitarian Principles, Core Humanitarian Standards, Red Cross Code of Conduct) and applicable engineering standards (ACI Codes, ASTM, British Standards, Pak Building Codes, Construction Practices).
• Perform quality and quantity assurance checks by conducting regular site visits to verify work compliance with plans and specifications.
• Assist local teams in preparing technical information (cost estimates for rehabilitation and new schemes) for WASH project proposals at the field level.
• Lead capacity-building initiatives for communities (focusing on resource utilization and sustainability) and for subordinates to meet job requirements.
• Oversee the identification and hiring of construction teams and labor, collaborating closely with the supply chain department.
• Manage skilled (e.g., Sub Engineers, Water Quality Analysts, Hygiene Promoters) and unskilled workers (labor, survey teams), including performance documentation, grievance handling, and daily affairs.
• Identify, analyze, and resolve technical issues across projects, ensuring proper interpretation of design drawings and adherence to Quality Control procedures.
• Recommend procurement of specialized equipment needed for WASH activities.
• Participate in supplier selection by evaluating samples against specifications in BOQs/estimates as needed.
• Process daily project documentation and construction observations.
• Design integrated work plans in collaboration with other departmental teams.
• Coordinate with internal (APM, WASH specialists, sector leads) and external stakeholders (clusters, contractors, health departments, organizations, communities, beneficiaries) regarding WASH CPIs and related matters.
• Develop contingency plans to address external factors affecting field activities.
• Ensure completion certificates for communal or household activities are signed by beneficiaries, committee representatives, and relevant engineers, then handed over to the appropriate department.
• Maintain records (hard and soft) including cost estimates, BOQs, drawings, construction plans, Measurement Books, visit reports, material requisitions, progress photos, and other documentation.
• Prepare progress reports (daily, weekly, monthly) for management.
• Ensure proper documentation and record-keeping following organizational standards.
• Support MEAL/MIS/Communications teams in gathering required information.
• Keep MIS updated regularly in consultation with MIS/M&E teams.
• Coordinate effectively with line managers for smooth project implementation.
• Ensure compliance with IR policies and procedures to deliver effective community services.
• Demonstrate IR values in fieldwork with communities.
• Abide by IR's zero-tolerance policy towards bribery and corruption, promoting community empowerment and voice.
• Understand IR’s strategic priorities to ensure effective and sustainable implementation.
• Assist in documenting organizational successes for showcasing IR’s work.
• Facilitate communities in adopting environmentally friendly and cost-effective approaches, with attention to climate change impacts.
• Make targeted efforts to mainstream marginalized groups, including persons with disabilities, minorities, women, and children, in project activities.
• Strengthen mechanisms to influence decision-makers through community engagement on DRR planning and protection needs.
• Participate in and facilitate the implementation of IR seasonal programs.

PERSON SPECIFICATION

Candidates should demonstrate a strong understanding of IR’s values, principles, and commitment to PSEAH policies. IR maintains a strict zero-tolerance policy towards sexual exploitation, abuse, harassment, and misconduct, and prioritizes the welfare of children, youth, adults, and beneficiaries. All staff and volunteers are expected to adhere to the organization's code of conduct and values.

Qualification & Experience:

B.Tech Civil / B.E Civil / M.E Civil

Experience:

Minimum 1 year with a Master’s degree or 2 years with a Bachelor’s degree in a similar NGO role.

Computer Skills:

MS Office, Outlook, ERP systems, AutoCAD

Languages:

Urdu, English, Sindhi

Key Personal Qualities:

• Strong emotional intelligence, resilience, and self-control in challenging situations.
• Ability to work under extreme field conditions.
• Effective communication skills in local languages and English/Urdu.
• Positive attitude and problem-solving mindset.
• Willingness to learn and pursue continuous improvement.

Pre-employment Checks :

• Screening clearance
• Satisfactory references

Note: Only candidates eligible to work in Pakistan will be considered. Sponsorship is not available.

Our Values and Safeguarding Commitment:

IR is committed to preventing misconduct, promoting welfare, and ensuring a safe work environment. All employees must understand and adhere to safeguarding policies. Employment is contingent upon satisfactory screening, references, and background checks, including criminal record checks where applicable. IR participates in the Inter-Agency Misconduct Disclosure Scheme, and applicants agree to disclosure of relevant information from previous employers regarding misconduct during employment.

By applying, candidates acknowledge understanding these procedures.

IR is an equal opportunities employer

Note on Salary: To offset the higher living costs, IR Pakistan transfers exchange gains (PKR-GBP) on salaries at the prevailing rate until further notice. Salaries are paid in local currency.

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KEY ACCOUNTABILITIES Develop an in-depth understanding of project documents (construction drawings & specifications) as well as business processes / DIP for planning & implementation of WASH and CPI-related activities. Lead technical feasibility assessments (site identification, material, labor, transportation, supplies, etc.) of WASH & CPI activities prior to implementation to ensure sustainability, cost-effectiveness, and adherence to project timelines at the field level. Ensure compliance with humanitarian standards (Sphere, Do No Harm, Humanitarian Principles, Core Humanitarian Standards, Red Cross Code of Conduct) and applicable engineering standards (ACI Codes, ASTM, British Standards, Pak Building Codes, Construction Practices). Perform quality and quantity assurance checks by conducting regular site visits to verify work compliance with plans and specifications. Assist local teams in preparing technical information (cost estimates for rehabilitation and new schemes) for WASH project proposals at the field level. Lead capacity-building initiatives for communities (focusing on resource utilization and sustainability) and for subordinates to meet job requirements. Oversee the identification and hiring of construction teams and labor, collaborating closely with the supply chain department. Manage skilled (e.g., Sub Engineers, Water Quality Analysts, Hygiene Promoters) and unskilled workers (labor, survey teams), including performance documentation, grievance handling, and daily affairs. Identify, analyze, and resolve technical issues across projects, ensuring proper interpretation of design drawings and adherence to Quality Control procedures. Recommend procurement of specialized equipment needed for WASH activities. Participate in supplier selection by evaluating samples against specifications in BOQs/estimates as needed. Process daily project documentation and construction observations. Design integrated work plans in collaboration with other departmental teams. Coordinate with internal (APM, WASH specialists, sector leads) and external stakeholders (clusters, contractors, health departments, organizations, communities, beneficiaries) regarding WASH CPIs and related matters. Develop contingency plans to address external factors affecting field activities. Ensure completion certificates for communal or household activities are signed by beneficiaries, committee representatives, and relevant engineers, then handed over to the appropriate department. Maintain records (hard and soft) including cost estimates, BOQs, drawings, construction plans, Measurement Books, visit reports, material requisitions, progress photos, and other documentation. Prepare progress reports (daily, weekly, monthly) for management. Ensure proper documentation and record-keeping following organizational standards. Support MEAL/MIS/Communications teams in gathering required information. Keep MIS updated regularly in consultation with MIS/M&E teams. Coordinate effectively with line managers for smooth project implementation. Ensure compliance with IR policies and procedures to deliver effective community services. Demonstrate IR values in fieldwork with communities. Abide by IR's zero-tolerance policy towards bribery and corruption, promoting community empowerment and voice. Understand IR’s strategic priorities to ensure effective and sustainable implementation. Assist in documenting organizational successes for showcasing IR’s work. Facilitate communities in adopting environmentally friendly and cost-effective approaches, with attention to climate change impacts. Make targeted efforts to mainstream marginalized groups, including persons with disabilities, minorities, women, and children, in project activities. Strengthen mechanisms to influence decision-makers through community engagement on DRR planning and protection needs. Participate in and facilitate the implementation of IR seasonal programs. PERSON SPECIFICATION Candidates should demonstrate a strong understanding of IR’s values, principles, and commitment to PSEAH policies. IR maintains a strict zero-tolerance policy towards sexual exploitation, abuse, harassment, and misconduct, and prioritizes the welfare of children, youth, adults, and beneficiaries. All staff and volunteers are expected to adhere to the organization's code of conduct and values. Qualification & Experience: B.Tech Civil / B.E Civil / M.E Civil Experience: Minimum 1 year with a Master’s degree or 2 years with a Bachelor’s degree in a similar NGO role. Computer Skills: MS Office, Outlook, ERP systems, AutoCAD Languages: Urdu, English, Sindhi Key Personal Qualities: Strong emotional intelligence, resilience, and self-control in challenging situations. Ability to work under extreme field conditions. Effective communication skills in local languages and English/Urdu. Positive attitude and problem-solving mindset. Willingness to learn and pursue continuous improvement. Pre-employment Checks : Screening clearance Satisfactory references Note:

Only candidates eligible to work in Pakistan will be considered. Sponsorship is not available. Our Values and Safeguarding Commitment: IR is committed to preventing misconduct, promoting welfare, and ensuring a safe work environment. All employees must understand and adhere to safeguarding policies. Employment is contingent upon satisfactory screening, references, and background checks, including criminal record checks where applicable. IR participates in the Inter-Agency Misconduct Disclosure Scheme, and applicants agree to disclosure of relevant information from previous employers regarding misconduct during employment. By applying, candidates acknowledge understanding these procedures. IR is an equal opportunities employer Note on Salary:

To offset the higher living costs, IR Pakistan transfers exchange gains (PKR-GBP) on salaries at the prevailing rate until further notice. Salaries are paid in local currency.

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• Prepare and deliver technical presentations explaining products or services to existing and prospective customers.
• Coordinate with clients regarding all the equipment/products being sold under the Company’s umbrella.
• Give introductory presentations to customers regarding the equipment, as well as provide demos to give hands-on experience as required.
• Continuously follow up with customers and in-house departments from raising sales orders, purchase orders, delivery orders to invoicing from both clients and vendors.
• Provide after-sales technical and training support to customers as required.
• Properly file all documents related to different clients and products from sales to project completion.
• Prepare project reports for the Head of Department (HOD).
• Assist the department head and complete different tasks assigned by the HOD.
• Attend online training related to products being sold under the Company’s umbrella.
• Recommend improved materials or machinery to customers, demonstrating how changes will lower costs or increase production.
• Establish customer rapport and acceptance.
• Stay knowledgeable regarding updates in science and research by continuing to read and study new data.

Acquire new customers by winning them over from competitors and discovering new opportunities.

Job Specification

• In-depth knowledge of Test & Measurement Equipment product line, especially used in Aerospace & Defense, telecommunications, and R&D institutes in Electrical and Radio Frequency and microwave domains, well conversant in measurement principles and techniques.
• Experience in the design and development of Test & Measurement solutions.
• Strong understanding of software development, data analysis, and signal processing.
• Familiarity with industry standards and regulations related to these application areas of Measurement.

Information Technology and Services - Islamabad, Pakistan

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We are inviting applications from qualified and experienced candidates, for appointment on a contract basis, against the post ofField Support Engineer for CIS Karachi Node.

A suitable candidate must be able to perform:

• Daily New Surveys and reporting
• New links Installation
• Shifting of existing links
• Troubleshooting of Existing customer links, alignment, and field visits
• Survey for LAN projects
• Conducting Events based Field activities
• Customers’ complaints handling visits

He should:

• Have experience in basic Computer Networking, and Wi-Fi LAN.
• Be CCNA/CCNP certified
• Be familiar with CISCO routers/switches.

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Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at

Job Description

DUTIES AND RESPONSIBILITIES

1. Installation & System Integration:

• Providing installation of advanced systems and equipment, often involving complex integration with customer infrastructure, ensuring adherence to engineering specifications and quality standards.

  
  

• Collaborate with internal teams (e.g., PM, sales, onboarding team) to develop customised solutions for high-end or complex customer requirements.

  
  

• Ensure the proper configuration, calibration, and operational readiness of systems upon installation or upgrade.

  
  

• Provide trainings on equipment use, maintenance, and safety procedures to clients

  
  

2. Troubleshooting & Problem Resolution:

• Provide diagnostics and troubleshooting for critical or highly technical equipment failures, often requiring the use of diagnostic tools, RPA or Ticketing system-based data, and AI-powered platforms.

  
  

• Resolve escalated customer issues, ensuring minimal downtime and high customer satisfaction.

  
  

• Use data analytics, predictive maintenance tools and to identify underlying causes of recurring issues and address them proactively.

  
  

3. Proactive Maintenance & Performance Optimization:

• Provide predictive maintenance programs by analysing data to anticipate and prevent equipment failures before they occur.

  
  

• Work closely with customers to develop and execute proactive service plans, ensuring systems and equipment are continually optimised for peak performance.

  
  

• Conduct site surveys and audits to assess equipment conditions, making recommendations for upgrades, repairs, or improvements that enhance system longevity and customer ROI.

  
  

4. Remote Support & Digital Tools Integration:

• Use remote monitoring tools, Omnichannel app. and AI-based generated video to diagnostics and provide real-time assistance to team and/or customers, reducing the need for on-site visits.

  
  

• Ensure that the service data captured is used to create actionable insights for both field service operations and customer satisfaction.

  
  

• Assist in the integration of digital tools into daily operations, ensuring that engineers are using platforms like digital tools, ticketing systems, mobile apps, omnichannel, and diagnostic tools effectively.

  
  

5. Customer Engagement & Relationship Management:

• Establish and maintain strong relationships with key customers, acting as a trusted advisor for technical solutions and system optimization.

  
  

• Ensure customers are satisfied with service delivery by managing expectations and communicating progress throughout installations, repairs, or service events.

  
  

• Provide technical recommendations for equipment upgrades, system expansions, or new developed technologies that can help customers meet their business goals.

  
  

6. Process Improvement & Knowledge Sharing:

• Collaborate with internal teams to continuously improve service delivery processes, ensuring maximum efficiency, cost-effectiveness, and customer satisfaction.

  
  

• Lead post-service reviews to assess the success of service engagements, gather feedback, and identify opportunities for improvement.

  
  

• Contribute to the development of knowledge bases and standard operating procedures (SOPs) to improve consistency and accuracy in service delivery.

  
  

7. Health, Safety, and Compliance:

• Ensure that all field service activities comply with company policies, industry regulations, and safety standards

  
  

• Lead risk assessments for complex installations or repairs to ensure safe working conditions for both field engineers and customers.

  
  

• Promote a culture of safety within the field service team, ensuring that safety training and practices are continually reinforced.

  
  

8. Reporting & Documentation:

• Maintain accurate and timely records of all service visits, including technical issues, resolutions, parts used, and time spent.

  
  

• Provide detailed technical reports and service updates to management, including root cause analyses, maintenance schedules, and future service needs.

  
  

• Analyse service data to identify trends, potential service gaps, or opportunities for improvement in the field service operation.

  
  

Qualifications

Experience:

• Bachelor’s degree in Industrial Engineering/Electrical/Mechanical or a related field, or equivalent technical certification/experience

  
  

• Minimum of 2 years experience in the Field Service industry

  
  

• Experience with remote support technologies, such as video assistance, AI Video, and other remote troubleshooting tools.

  
  

• Experience with complex systems and cutting-edge technologies e.g., RPA, IoT, Service Ma, etc is a plus.

  
  

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

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Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We develop products and solutions that help industries improve branding, supply chain efficiency, sustainability, and customer connection. Our offerings include labeling and functional materials, RFID inlays and tags, software connecting physical and digital, and branded packaging solutions. Serving industries worldwide, including retail, logistics, healthcare, and automotive, we employ approximately 35,000 people across more than 50 countries. Our 2024 sales reached $8.8 billion. Learn more at .

Job Description

DUTIES AND RESPONSIBILITIES

1. Installation & System Integration:
   • Install advanced systems and equipment, ensuring compliance with specifications and quality standards.
   • Collaborate with internal teams to develop customized solutions for complex customer needs.
   • Configure, calibrate, and ensure operational readiness of systems.
   • Train clients on equipment use, maintenance, and safety procedures.
2. Troubleshooting & Problem Resolution:
   • Diagnose and troubleshoot technical equipment failures using diagnostic tools and data platforms.
   • Resolve escalated customer issues promptly to ensure satisfaction.
   • Use data analytics to identify and address recurring issues proactively.
3. Proactive Maintenance & Performance Optimization:
   • Implement predictive maintenance by analyzing data to prevent failures.
   • Develop and execute service plans for optimal system performance.
   • Conduct site assessments and recommend upgrades or repairs.
4. Remote Support & Digital Tools Integration:
   • Utilize remote monitoring and AI tools for diagnostics and real-time support.
   • Capture and analyze service data to improve operations and customer satisfaction.
   • Assist in integrating digital tools into daily workflows.
5. Customer Engagement & Relationship Management:
   • Build and maintain strong customer relationships as a trusted advisor.
   • Manage expectations and communicate progress effectively.
   • Recommend system upgrades and new technologies to meet business goals.
6. Process Improvement & Knowledge Sharing:
   • Collaborate to improve service processes for efficiency and quality.
   • Lead post-service reviews and gather feedback for improvements.
   • Contribute to knowledge bases and SOPs.
7. Health, Safety, and Compliance:
   • Ensure compliance with safety standards and regulations.
   • Lead risk assessments for installations and repairs.
   • Promote safety culture within the team.
8. Reporting & Documentation:
   • Maintain accurate records of service activities.
   • Provide technical reports and analysis to management.
   • Identify trends and opportunities for service improvement.

Qualifications

• Bachelor’s degree in Industrial Engineering, Electrical, Mechanical, or related field, or equivalent experience.
• At least 2 years of experience in Field Service.
• Experience with remote support technologies like video assistance and AI troubleshooting tools.
• Experience with complex systems and technologies such as RPA, IoT is a plus.

Additional Information

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or other protected categories. Confidentiality will be maintained according to EEO guidelines.

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Job Opportunity: Field Service Engineer

Empower innovation. Enable performance. Be the difference.

Are you passionate about cutting-edge automation systems? Do you enjoy solving real-world problems while working hands-on in the field? Join our dynamic team as a Field Service Engineer , where your technical skills and problem-solving mindset will directly impact customer success and operational excellence.

About the Role

As a Field Service Engineer, you’ll be the go-to expert providing both on-site and remote support to our customers. You’ll troubleshoot, implement, and optimize automation solutions, ensuring reliability, sustainability, and customer satisfaction. Your role bridges technical support, engineering, and customer engagement—making every day a new challenge and opportunity.

Key Responsibilities

1. Act as a technical liaison, delivering exceptional field support to our customer base.
2. Evaluate and upgrade existing systems to improve performance and reliability.
3. Understand customer needs and tailor our automation solutions to meet their business challenges.
4. Execute support plans and optimize operations on-site.
5. Develop and deploy small to mid-sized automation solutions across industries.
6. Analyze installed systems, identify improvement areas, and document solutions and outcomes.
7. Provide incident and problem resolution via both remote and on-site interventions.
8. Collaborate with internal teams (sales, tech support, engineering) for seamless service delivery.
9. Travel nationwide to provide hands-on support and implementation.

Skills & Qualifications

1. Hands-on experience with automation platforms like Allen Bradley, Siemens, Honeywell Experion ; knowledge of Safety Systems (ESD) and other PLC systems is a plus.
2. Familiarity with maintenance practices including Root Cause Analysis , MTBF/MTBR , Failure Mode and Effects Analysis (FMEA) , and failure rate studies .
3. 6–12 months or more of field experience in technical executions.
4. Strong troubleshooting and documentation skills.
5. Excellent communication and collaboration abilities.
6. Willingness to travel as needed.

Why Join Us?

1. Be part of a forward-thinking team driving innovation in automation and control systems.
2. Gain exposure to diverse industries and technical challenges.
3. Opportunities for continuous learning and professional growth.
4. Competitive compensation and a supportive work culture.

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Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at

Job Description

Job Description

DUTIES AND RESPONSIBILITIES

1. Installation & System Integration:

• Providing installation of advanced systems and equipment, often involving complex integration with customer infrastructure, ensuring adherence to engineering specifications and quality standards.

  
  

• Collaborate with internal teams (e.g., PM, sales, onboarding team) to develop customised solutions for high-end or complex customer requirements.

  
  

• Ensure the proper configuration, calibration, and operational readiness of systems upon installation or upgrade.

  
  

• Provide trainings on equipment use, maintenance, and safety procedures to clients

  
  

2. Troubleshooting & Problem Resolution:

• Provide diagnostics and troubleshooting for critical or highly technical equipment failures, often requiring the use of diagnostic tools, RPA or Ticketing system-based data, and AI-powered platforms.

  
  

• Resolve escalated customer issues, ensuring minimal downtime and high customer satisfaction.

  
  

• Use data analytics, predictive maintenance tools and to identify underlying causes of recurring issues and address them proactively.

  
  

3. Proactive Maintenance & Performance Optimization:

• Provide predictive maintenance programs by analysing data to anticipate and prevent equipment failures before they occur.

  
  

• Work closely with customers to develop and execute proactive service plans, ensuring systems and equipment are continually optimised for peak performance.

  
  

• Conduct site surveys and audits to assess equipment conditions, making recommendations for upgrades, repairs, or improvements that enhance system longevity and customer ROI.

  
  

4. Remote Support & Digital Tools Integration:

• Use remote monitoring tools, Omnichannel app. and AI-based generated video to diagnostics and provide real-time assistance to team and/or customers, reducing the need for on-site visits.

  
  

• Ensure that the service data captured is used to create actionable insights for both field service operations and customer satisfaction.

  
  

• Assist in the integration of digital tools into daily operations, ensuring that engineers are using platforms like digital tools, ticketing systems, mobile apps, omnichannel, and diagnostic tools effectively.

  
  

5. Customer Engagement & Relationship Management:

• Establish and maintain strong relationships with key customers, acting as a trusted advisor for technical solutions and system optimization.

  
  

• Ensure customers are satisfied with service delivery by managing expectations and communicating progress throughout installations, repairs, or service events.

  
  

• Provide technical recommendations for equipment upgrades, system expansions, or new developed technologies that can help customers meet their business goals.

  
  

6. Process Improvement & Knowledge Sharing:

• Collaborate with internal teams to continuously improve service delivery processes, ensuring maximum efficiency, cost-effectiveness, and customer satisfaction.

  
  

• Lead post-service reviews to assess the success of service engagements, gather feedback, and identify opportunities for improvement.

  
  

• Contribute to the development of knowledge bases and standard operating procedures (SOPs) to improve consistency and accuracy in service delivery.

  
  

7. Health, Safety, and Compliance:

• Ensure that all field service activities comply with company policies, industry regulations, and safety standards

  
  

• Lead risk assessments for complex installations or repairs to ensure safe working conditions for both field engineers and customers.

  
  

• Promote a culture of safety within the field service team, ensuring that safety training and practices are continually reinforced.

  
  

8. Reporting & Documentation:

• Maintain accurate and timely records of all service visits, including technical issues, resolutions, parts used, and time spent.

  
  

• Provide detailed technical reports and service updates to management, including root cause analyses, maintenance schedules, and future service needs.

  
  

• Analyse service data to identify trends, potential service gaps, or opportunities for improvement in the field service operation.

  
  

Qualifications

Experience:

• Bachelor’s degree in Industrial Engineering/Electrical/Mechanical or a related field, or equivalent technical certification/experience

  
  

• Minimum of 2 years experience in the Field Service industry

  
  

• Experience with remote support technologies, such as video assistance, AI Video, and other remote troubleshooting tools.

  
  

• Experience with complex systems and cutting-edge technologies e.g., RPA, IoT, Service Ma, etc is a plus.

  
  

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

#J-18808-Ljbffr