189 Aga Khan University jobs in Pakistan

The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.

Responsibilities

You will be responsible to:

• greet patients and other customers in a polite, prompt, helpful manner and provide necessary instructions/directions
• book appointments over phone or in-person for clinics or procedures
• use communication devices like paging system, nurse call system, panic alarm etc. as per requirements
• place orders/update Food Services Department for changes in patients' diet and meal tray as per physician's orders
• coordinate with the Bed Management and Admission Department regarding referral/transfer arrangements of patients as per requirement.
• manage cash including the receipt of payments via debit/credit cards and cheques
• maintain data and keep records of all necessary documents as per institutional guidelines
• provide administrative support to the unit
• ensure tidiness and cleanliness of reception area, as well as unit
• ensure availability of all forms, slips and stationary at all times
• provide assistance to the supervisor in the quality audits
• assist in keeping ward manual updated
• act as a unit coordinator whenever assigned by a manager.

Requirements

You should have:

• 1-2 years of front desk or customer services experience (preferred)
• excellent customer service and communication skills
• knowledge and proficiency in basic computer application such as Microsoft Office
• ability to multi-task and work effectively in a fast-paced, professional environment
• ability to remain tactful, patient and calm in stressful situations
• ability to problem-solve using creative and critical thinking skills
• willing to work in COVID wards and critical patient care areas
• willingness to work in shifts.

To Apply

You should send your detailed CV by email to and mention the position applied for in the subject line "Receptionist".

Only shortlisted candidates will be contacted.

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Introduction The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing. The Supervisor Contact Center role includes monitoring and coaching of the Contact Center team (Customer Services Representatives) to achieve performance targets. He will also help CSRs to improve their overall quality, efficiency & productivity through effective coaching and counselling. Will be responsible to provide assistance to the Coordinator for meeting targets for the department and also to act as a communication channel between CSRs and Management. As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopting appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.Responsibilities

You will be responsible to:

1. Coach the Contact Center team (CSRs) on AKUH Contact Center System & Product knowledge.
2. Answer all inbound calls and chats received at the Hospital Contact Center.
3. Minimize shift leakages and daily shrinkage by utilizing complete login hours from each CSR.
4. Respond to live queries of CSRs during their shift.
5. Ensure appointment accuracy in OPMS from all CSRs as per given guidelines.
6. Strong coordination with all departments (Clinic Supervisors / Coordinators and Unit Receptionists).
7. Conduct random calls evaluation (both live and recorded) for performance evaluation and coaching.
8. Assist Contact Center Management in achieving hourly & daily Service Level and Drop Ratio targets.
9. Ensure compliance with all HR & Contact Center Policies & Procedures by himself & team.
10. Assist the Contact Center Manager with other tasks/projects.
11. Ensure weekly and monthly KPIs are achieved for self and team.
12. Assist Coordinator / Manager Contact Center during monthly Root Cause Analysis and Training Need Analysis.
13. Perform 8.5 hours shift duties 6 days a week including national holidays and perform overtime if required.

Requirements

You should have/be:

1. Minimum 3 years of Contact Center experience as Agent, Team Leader or Team Coordinator (minimum 2 years with AKUH Contact Center).
2. Teamwork & team motivation skills.
3. Coaching & counselling skills.
4. Good knowledge of OPMS and AKUH Systems.
5. Performance & KPIs management experience.
6. Proficiency in MS Office (Word, Excel & PowerPoint).
7. Reports Management & Data Analysis skills.
8. Able to work in shifts and also on National Holidays.

Comprehensive employment reference checks will be conducted.

To Apply

You should send your detailed CV to . Please mention the position "10005573" in the subject line.

Applications should be submitted latest by December 25, 2024 .

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Introduction to the Aga Khan University:

Chartered in 1983, Aga Khan University (AKU) is a private, autonomous, and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, AKU provides higher education in several disciplines, carries out research pertinent to the countries in which it exists, and has campuses, programs, and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda, and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact, and access; and AKU is a model of academic excellence and an agent of social change

AKU is an equal opportunity employer and is committed to safeguarding and aims to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between all faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities

Roles and responsibilities include

• cost estimation and bill of quantities: preparing the detailed cost estimates and bill of quantities for all phases of the construction project
• verification of IPCs: verifying contractors’ Interim Payment Certificates after taking detailed measurements of executed work
• variation claim: manage and assess claims related to construction variation, including verification of rate analysis
• project valuation: performing regular valuations of work through measurement of executed works on site, in progress, and completed work to ensure correct payments
• value engineering: applying value engineering methods to propose cost-effective alternatives to designs and materials that improve functionality while reducing costs without sacrificing quality

Requirements

Eligibility Criteria / Requirements

• minimum B Tech (Mechanical) from a recognized institute
• computer literacy is essential
• minimum Five-year working experience in the field of construction work ( Preference will be given to the candidate having experience in construction projects with reputed firms)

To Apply

Please send your detailed CV to and mention the position number "10036078 " in the subject line. Only shortlisted candidates will be contacted.

Comprehensive employment reference checks will be conducted.

Applications should be submitted latest by September 20, 2024

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The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centers, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities

Performing radiology procedures with specified positions of the patient as prescribed by physicians ensuring required safety measures are taken for the patients as well as the equipment. Guide junior colleagues in doing procedure as well proper handling/care of equipment:

Specifically performing the following tasks:

• performing only those procedures as per departmental standards and processes as mentioned in the respective credentialing document
• positioning equipment at proper distance and angle from patients body to present clear and undisturbed image
• selecting proper cassette as per procedures
• performing diagnostic procedures on patients as prescribed by clinicians observing prescribed safety measures
• properly log procedures performed
• determining proper voltage, current and desired exposure time for each procedure
• processing the image(s) and check quality as required
• performing procedure from different angles as prescribed by physician
• equipment maintenance by cleaning and making minor adjustments to the same if required and report to supervisor in case of any fault or breakdown
• assisting in training of on-the-job trainees and new technicians during their orientation.
• performing portable procedures as and when required by moving the equipment in the relevant patient care areas to perform X-Ray or Ultrasound 
• ensuring wearing the radiation monitoring devices
• performing quality checks of Radiology equipment on periodic basis
• performing duties in shifts 
• scheduling patients for procedures if required
• guiding and train junior colleagues/ trainees
• any other task assigned by supervisor

Requirements

• intermediate Science, B.Sc. preferred 
• one year Certified Radiography course from a recognized institute
• 3-4 years related work experience having performed all routine standard procedures, oral contrast procedures and IVU examinations. Fresh candidates having 1-2 year traineeship may be considered based on their technical knowledge
• good working knowledge of diagnostic procedures and operation of equipment
• knowledge of judging / evaluating film quality, patient positioning, film developing, supplies handling and general record keeping 
• good interpersonal skills
• good communication skills in English & Urdu (both written and verbal)

To Apply

You should send your detailed CV to Please mention the position number "10003689 " in the subject line. 

Applications should be submitted latest by September 18, 2024

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The Department of Anaesthesia at the Aga Khan University Hospital provides perioperative care and other operating room facilities for all surgical procedures, intensive care to critically ill surgical patients in the surgical intensive care unit, as well as acute and chronic pain management services. Our department has a mix of anesthesiologists, qualified nurses, and highly trained surgical and anesthesia technicians. We are committed to delivering compassionate, ethical, accessible, and high-quality care to all patients requiring surgery, anesthesia, intensive care, and pain services.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopting appropriate standards for safeguarding and promoting a respectful relation-ship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wid-er communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities

You will be responsible to:

• arrange all necessary equipment and drugs required before and during anaesthesia procedure
• assist anaesthesiologist through the anaesthesia procedure including monitoring, induction, and intubation of patient
• clean and sterilize anaesthesia equipment and instruments
• assist anaesthesiologist with transporting and monitoring patients
• communicate with the ward, reception, recovery, and blood bank as instructed
• maintain, calibrate, and troubleshoot anaesthesia equipment according to instructions and protocol of equipment manual
• stock anaesthesia supplies in all operating and delivery suites
• assist anaesthesiologist in preparing patients for local and general anaesthesia in the areas of main surgery, outpatient surgery and labor/delivery.

Requirements

You should have:

• a Matriculation, Intermediate will be preferred
• At least one year of relevant experience from a reputed healthcare organization
• Basic knowledge of common anaesthetic procedures under GA, including appendectomy, laparoscopic and dye cystoscopy, LSCS, etc.
• willingness to work in shift duties.

To Apply

You should send your detailed CV by email to and mark the subject with position number “10004443” in the subject line.

Note: Comprehensive employment reference checks will be conducted.

Applications should be submitted latest by February 9, 2025

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Founded in 1983, the Aga Khan University (AKU) was Pakistan’s first private university and quickly established itself as a leading health sciences centre in the region. Since then, it has expanded into disciplines including education, media and communications, Muslim civilisations and more recently arts and sciences. From 2000 onwards, the University broadened its geographic presence to Kenya, Tanzania, Uganda, Afghanistan, and the United Kingdom. In recent years, it has been ranked among the leading universities in Asia and Africa, and in some subjects, the world.

AKU was established as an agency of the Aga Khan Development Network (AKDN), which focuses on health, education, culture, rural development, institution-building, and the promotion of economic development. It is dedicated to improving living conditions and opportunities for the poor, regardless of their faith, origin, or gender. In alignment with the mandate of the AKDN, the mission of AKU is to improve quality of life in the developing world and beyond, through world-class teaching, research, and health-care delivery. The University empowers women and the disadvantaged, builds support for pluralism, and collaborates with local partners and world-renowned organizations to achieve shared goals ( ).

Aga Khan University (AKU), chartered in 1983 as Pakistan's first private international university, is committed to the provision of education, research and health care of international standard, relevant to Pakistan and the region. The affiliated Aga Khan University Health System (AKUH) with over 900 beds at stadium road campus and four off campus hospitals are well equipped for investigative services and provides state-of-the-art clinical facilities.

The Aga Khan University Hospital in addition to its four off-campus secondary care hospitals, outreach medical centers, and over 300 clinical laboratories in Pakistan. The system also includes over 35 pharmacies across 130 cities in Pakistan. AKUH extends its care beyond hospital walls with Home Healthcare Services and home delivery of medicines. Generous welfare and zakat programs are available to assist patients in financial need.

The Aga Khan University Medical College in Karachi seeks to provide high quality education to produce outstanding healthcare professionals who are not only contributing members of society but go on to become the next generation of leaders in their field of choice. Its programmes, curriculum and assessments are tailored to international standards with the aim of developing excellent clinical competencies in community settings and hospitals, with the objectives of producing health professional leaders through its unique training and research programmes, of supporting best practice in the delivery of health services, and of contributing to the broader community through strategic partnerships regionally and globally.

The Department of Emergency Medicine, Pakistan

Established in 2008, the Department of Emergency Medicine at AKU is the regional leader in establishing excellence in clinical services and academic programmes. It aims to provide high quality and timely care to patients requiring emergency treatment; to offer outstanding educational opportunities for medical, nursing and allied health personnel; and to further emergency medicine related knowledge through the pursuit of leading service, research, education and innovation.

The Department of Emergency Medicine manages two Emergency Departments - a 60 beds facility located in the main campus on the Stadium Road in Karachi and includes Triage & Fast Track Area, stand-alone adult and paediatric emergency units, a Chest Pain unit, a Clinical Decision Unit, resuscitation rooms, isolation rooms, and a ophthalmologic emergency examination room at the Main Campus on Stadium Road in Karachi. In addition to this facility, the department oversees a 15-bedded stand-alone emergency unit located at Clifton Medical Services, approximately 15 kilometres from the main campus. The department is responsible for providing care to approximately 70,000 patients each year. As a tertiary care referral hospital, the Department of Emergency Medicine high-acuity patients in need of specialized medical, surgical, or trauma interventions, with 40% of these patients requiring hospital admission.

The Emergency Medicine Residency Programme at AKU has been distinguished as the first and the largest CPSP-accredited residency programme in Pakistan. The department has expanded its academic programs by introducing the Paediatric Emergency Medicine (PEM) Fellowship and incorporating a mandatory Emergency Medicine rotation into the MBBS undergraduate curriculum.

It upholds the highest standards of research, academic excellence and operational efficiency, ensuring seamless access to 24/7 emergency care for a wide range of medical and surgical emergencies. The department is highly collaborative, with below unique strategic points of engagement:

• Centre of Excellence for Trauma and Emergencies (CETE): Established in 2021, CETE has earned the prestigious Fogarty NIH AKU-TIRTP Grant facilitating the training of multiple PhD scholars;
  
  
• Academic Medical Center (AMC): Positioned within the Trauma and Emergency vertical, the department is actively fostering the growth and development of AMC as it continues to thrive.

Advancing emergency healthcare through research and innovation in Pakistan is an ambitious goal that requires collaboration and synergy. Over the years, the department has successfully forged vital partnerships with academic and healthcare institutions, both locally and internationally. Additionally, it has cultivated interdisciplinary research collaborations within AKU, working closely with departments such as Community Health Sciences, Family Medicine, Paediatrics, Medicine and Surgery.

Responsibilities

Reporting to the Dean Medical College and Chief Executive Officer, Health Services Pakistan, the Chair will provide visionary leadership of the department and oversee the departmental strategic planning to improve the quality of the clinical, educational, and research programs. Such planning should be considered within the overall vision of the University, the Medical College, and the Aga Khan University Hospital in Karachi.

The Chair will also coordinate Departmental activities with CETE at AKU, the first of its kind in the region. The Chair will enhance Departmental involvement in the academic activities of the Center, and forge new partnerships to increase the overall impact of the Department outside AKU.

Specific Responsibilities:

Clinical Service

• Ensure the delivery of high quality and evidence based emergency care ;
• Support the CEO and academic leadership to ensure the annual business plans and budgets are developed according to the divisional objectives and application of quality management methods within the division, including practice guidelines and audits;
• Support the development of new academic services and initiatives that contribute to the financial sustainability of the hospital;
• Establish effective risk management principles and a patient satisfaction feedback evaluation system;
• Foster good relations with community of physicians and other organizations in the community;
• Attend the Joint Staff Committee, Credentials Committee and other hospital committees as appropriate.

Administration and Advocacy

• Lead the development and enhancement of departmental clinical, educational, and research activities, in accordance with the visions and plans of the University, the Medical College and the Aga Khan University Hospital;
• Responsible for all aspects of departmental administration, including space, finances, support and mentoring of faculty and trainees, clinical activities, and other activities;
• Serve as a role model for the department by demonstrating institutional citizenship through participation in governance and in committee activities of the department, the medical college, the hospital, the University, and the profession at large;
• Develop long range strategic plans and directions which support the mission of the faculty and the University;
• Ensure all University and Faculty policies are followed within the department and that all the members of the department are familiar with those policies;
• Represent departmental interests and build strong partnerships and collaborations at all levels, including government, affiliated teaching hospitals, research institutes and centres, granting agencies, regulatory colleges, professional associations;
• Responsible for annual departmental budget proposal for consideration by the University. Ascertain the financial needs of the department, seek fiscal support and be responsible for the preparation of the annual budget and the expenditure of budgeted funds made available to the department;
• Be a leading advocate for the department in University and Faculty affairs. The Chair will be expected to regularly attend the Medical College Faculty Council meetings and/or other meetings where participation is requested. This is also important in fostering the development of departmental faculty members in such university committees.

Educational Strategy and Support

• Provide leadership in relation to curriculum planning, development, and innovation at the undergraduate, postgraduate and continuing education levels;
• Development of academic and clinical plans for the faculty and present the plans to the Dean after consultation with the Chief of Staff of the hospital and ensure delivery of the same;
• Responsible for the educational quality of the University affiliated students for which the department is home;
• In conjunction with the relevant Associate Deans, establish, maintain and set standards for the training of residents, interns, fellows and other learners.

Human Resource Planning

• Responsible for the performance of faculty and staff in the principal areas of academic endeavours and the status of each of the hospital units that is under the jurisdiction of the department;
• Responsible for maintaining the quality of the faculty and staff by protecting their interests and rights as individuals and as professional scholars and educators and for supporting their professional development;
• Responsible for annual performance evaluation of all faculty and staff and responsible for managing all faculty appointments, re-appointments, promotions and exits according to Aga Khan University’s Policies and Procedures;
• Serve as role model for and as overseer of matters related to career progression, equity and the assurance of a safe and respectful work environment;
• Participate in collaboration with the Human Resources, in the discipline, suspension or and/or termination of jointly appointed physicians as per the procedures contained in the by-laws of the teaching hospital and the University regulations;
• Supervise the non-academic staff, ensuring that career development guidance is available to them and maintaining overall departmental responsibility for Human Resources management.

Research

• Encourage a curiosity-driven research environment with the goals of knowledge creation, knowledge transfer, capacity building and the training, mentorship and career progression of graduate students, postgraduate students, postgraduate fellows and young investigators;
• Foster research development by recruiting researchers within the resources available and to encourage and support current faculty members and students to participate in basic, clinical and evaluative-epidemiological studies;
• Expected to continue with his/her academic pursuits by engaging in research and other scholarly activities, attendance and presentations at relevant conferences and scientific meetings, and publishing in appropriate journals;
• Oversee the safe and efficient conduct of research by faculty members within the department;
• Ensure research undertaken by faculty members meet the ethical and professional standards set by the department and the University.

Requirements

This position offers an opportunity to lead a prestigious department known for excellence in patient care, research, and education. The ideal candidate will be an innovative, collaborative, and inclusive clinician leader who champions all departmental missions and empowers faculty, staff, and learners to drive progress and maintain national prominence.

The ideal candidate would have the following qualifications, experience and skills:

Qualifications and Leadership:

• MBBS/MD degree ideally with relevant postgraduate training / certification (e.g., FCPS, FRCS, or American Board equivalent) in Emergency Medicine
• Current academic rank, preferably Associate Professor or Professor with substantial experience of clinical operations and leadership
• Recognized academic Emergency Medicine accomplishments with at least seven years of direct experience of managing patient flows and access;
• Exceptional leadership skills and judgment with the proven ability to foster a spirit of unity and collaboration, while learning from the perspectives of others;
• A highly productive work ethic, with experience in research funding and publications, teaching, training and clinical service delivery. Evidence of engaging teams and balancing multiple organizational priorities will be considered;
• Ability to articulate a clear research vision for the entire department, to provide mentorship in foundational research and grant acquisition, and with a proven track record of leading successful research programs. They should remain well-informed about emerging trends in research funding and development and be prepared to leverage these opportunities effectively;
• Demonstrates strong team-building skills and the ability to provide effective leadership within a collaborative, horizontally structured organisation;

Clinical:

• Familiarity with and interest in applying current and emerging models of emergency clinical care;
• A record of anticipating and creatively responding to challenges in the emergency medicine field; motivation to shape the future of emergency care;
• A proven track record of developing and enhancing robust clinical programs, managing complex initiatives that prioritise accessibility, exceptional quality and outstanding patient satisfaction. Will demonstrate strong team-building skills and the ability to provide effective leadership within a collaborative, horizontally structured organisation;

Operations and Financial Management:

• A highly productive work ethic, with experience in research funding and publications, teaching, training and clinical service delivery. Evidence of engaging teams and balancing multiple organizational priorities will be considered;
• Outstanding organisational and administrative abilities, with an in-depth understanding of internal processes in a university or healthcare system including ability to identify areas for improvement in terms of efficiency and effectiveness;
• Deep understanding of the complex financial pressures facing academic medical centres and health care delivery organizations, ideally with direct experience managing patient flows and access;
• A record of strong financial, budgeting, and resource management skills. Experience with philanthropic efforts will be advantageous;

HR Management:

• Demonstrated experience in recruiting, mentoring, and retaining top faculty, fellows, and residents;
• Proven commitment to promoting equity and respect in the workplace with a respectful, inclusive, compassionate and supportive management style;

Academic and Research Support:

• Exemplary scholarly excellence and ability to provide guidance and support to other academic leaders;
• A proven record of successfully securing research funding, publishing, teaching, training, and delivering clinical services. Ideal candidates will demonstrate the ability to engage teams effectively and skilfully manage multiple organisational priorities;

To Apply

Interested candidates are requested to submit their applications at , with the position title in the subject line. Your application should comprise:

• A covering letter expressing your interest and suitability for the role;
• Names and contact details of three referees (referees will only be approached at the final stage of the search and selection process, and only with your express permission).

Only short-listed candidates will be contacted.

AKU is an equal opportunity employer committed to safeguarding and maintaining appropriate standards for promoting respectful relationships with and among all faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works with including children and vulnerable adults. It expects all employees, trainees, and partners to share this commitment.

Comprehensive employment reference checks for the finalists will be conducted.

Applications should be submitted latest by January 26, 2025

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Job Title: Research Fellow at Aga Khan University, Karachi

Introduction:

The Outreach and Research Programme of the Department of Paediatrics and Child Health operates ten community-based field sites across Pakistan, including four in Karachi, focusing on improving women’s and children’s health. The Department also houses Nutritional and Infectious Disease Research Laboratories to support its research projects. It has earned national and international recognition for its impactful work.

The Department of Paediatrics and Child Health at Aga Khan University invites applications for the Research Fellow in Maternal and Child Health position. This role provides individuals with the opportunity to build a strong research profile and gain hands-on experience in maternal and child health research. Fellows will work closely with senior faculty members leading diverse MNCH research portfolios, receiving mentorship and tailored guidance to support their academic and professional growth.

As an equal opportunity employer, AKU fosters a diverse and inclusive culture and upholds standards for safeguarding and respectful relationships among its faculty, staff, trainees, volunteers, beneficiaries, and other stakeholders, including children and vulnerable adults. AKU expects all employees, trainees, and partners to share this commitment.

Responsibilities:

• Actively engage in maternal and child health research projects.
• Conduct literature reviews to inform study design, publications, and protocol development.
• Collaborate with multidisciplinary teams to ensure high-quality research outputs and troubleshoot challenges during implementation.
• Perform statistical analyses, interpret results, and provide insights for publications and presentations.
• Contribute to manuscript drafting, grant writing, and responses to peer review comments.
• Support knowledge dissemination through policy briefs, infographics, and summaries for stakeholders or non-academic audiences.
• Present research findings at departmental meetings, workshops, or conferences.
• Participate in capacity-building initiatives, workshops, and training sessions.
• Share expertise with junior team members and peers while contributing to a collaborative work environment.
• Maintain professionalism, adhere to ethical guidelines, and address ethical concerns promptly.
• Build strong relationships with stakeholders, collaborators, and study participants.

Opportunities and Benefits:

• Exposure to a broad range of maternal and child health research initiatives.
• Mentorship from senior faculty with extensive research expertise.
• Access to capacity-building workshops, conferences, and networking opportunities.
• Development of skills in study design, data analysis, and academic writing.

Duration: The position is initially for one year, with the potential for extension to a second year based on performance and mutual agreement

Join Us: Be a part of an inspiring research environment at Aga Khan University and contribute to impactful maternal and child health initiatives. Take the first step toward building a rewarding career in academic and clinical research.

Requirements:

You should have:

• Candidates must meet one of the following qualifications:
• For MBBS Graduates: Recently graduated and seeking to build a research profile in maternal and child health before embarking on a clinical journey or a career in public health
• For Clinical Residents: Recently completed a residency in obstetrics or paediatrics and are looking to strengthen their research credentials.
• For Public Health Graduates: Recently graduated from a well-reputed public health program aiming to gain hands-on research experience.
• A keen interest in maternal and child health research.
• Strong analytical and critical thinking skills.
• Proficiency in academic writing and communication.
• Ability to work collaboratively within multidisciplinary teams.
• Commitment to professional development and learning.

Interested candidates are encouraged to submit their CV with a cover letter detailing their interest and suitability for the position.

Comprehensive employment reference checks will be conducted.

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Introduction

The Aga Khan University Hospital, in addition to its five Hospitals, creates access through its Outreach Services which include Clinical Laboratories, Outpatient Medical Centres, Pharmacy services, Home Health, and other services. Outreach Services are designed to provide primary to secondary healthcare services to patients near their homes and are present in several cities across Pakistan. Outpatient Medical Centres offer a range of specialty clinics including Family Medicine, Internal Medicine, Endocrinology, Dermatology, Gastroenterology, Cardiopulmonary, Orthopedics, Obstetrics and Gynecology, Pediatrics, and Physiotherapy, catering to children, adults, and elderly patients for general health checks or specific disease consultations. As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopting appropriate standards for safeguarding and promoting a respectful relationship with and between the diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults, and expects all employees/trainees and partners to share this commitment.

Responsibilities

Reporting to the Manager OC & OP, Safety and Security, you will be responsible for performing a variety of administrative functions for the Safety & Security Department. This position requires the ability to develop relationships with a variety of people and project a professional image through in-person and phone interactions. You should be a self-starter and possess the ability to work with minimal supervision. You should be reliable and handle multiple work assignments which may be difficult to prioritize.

• Assisting in smooth functioning of SIRC / OC & OP operations
• Filing the records of employees of the section.
• Assisting in the hiring process of the employees of the section.
• Keeping attendance, leave, & overtime records of OC & OP employees.
• Assisting in budget planning of the section and sub-section.
• Maintaining assets record and keeping track of the condition of the assets.
• Providing shared administrative support to relevant personnel within the divisions as assigned.
• Assisting in preparing purchase requisitions/material stock requisitions and following up for material ordered/requisitioned.
• Assisting in maintaining the departmental training record and preparation of presentations.
• Maintaining stationery stock for the department and issuing stationery as needed.
• Assisting in security clearance and preparation of security passes during high-profile events.
• Assisting in conducting internal/external service quality surveys by the department.
• Performing additional official tasks assigned by Manager OC & OP.

Requirements

• Intermediate; a graduate will be preferred.
• A minimum of 3-5 years of office work experience, preferably with a Secretarial course.
• Track record of mastering new tasks with little or no supervision.
• Should be a team player and work under pressure in challenging situations.
• Should be able to maintain integrity/confidentiality of sensitive information.
• Proficient in the use of computer packages, especially MS OFFICE.
• Good interpersonal/communication skills for public dealing.
  
  Comprehensive employment reference checks will be conducted.

To Apply

Interested candidates should send their detailed CVs by email to and mention "Assistant, Safety and Security" in the subject line.

Only shortlisted candidates will be contacted.

Applications should be submitted latest by April 27, 2025 .

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Founded in 1983, the Aga Khan University (AKU) was Pakistan’s first private university and quickly established itself as a leading health sciences centre in the region. Since then, it has expanded into disciplines including education, media and communications, Muslim civilisations and more recently arts and sciences. From 2000 onwards, the University broadened its geographic presence to Kenya, Tanzania, Uganda, Afghanistan, and the United Kingdom. In recent years, it has been ranked among the leading universities in Asia and Africa, and in some subjects, the world.

AKU was established as an agency of the Aga Khan Development Network (AKDN), which focuses on health, education, culture, rural development, institution-building, and the promotion of economic development. It is dedicated to improving living conditions and opportunities for the poor, regardless of their faith, origin, or gender. In alignment with the mandate of the AKDN, the mission of AKU is to improve quality of life in the developing world and beyond, through world-class teaching, research, and health-care delivery. The University empowers women and the disadvantaged, builds support for pluralism, and collaborates with local partners and world-renowned organizations to achieve shared goals ( ). Aga Khan University (AKU), chartered in 1983 as Pakistan's first private international university, is committed to the provision of education, research and health care of international standard, relevant to Pakistan and the region. The affiliated Aga Khan University Health System (AKUH) with over 900 beds at stadium road campus and four off campus hospitals are well equipped for investigative services and provides state-of-the-art clinical facilities. The Aga Khan University Hospital in addition to its four off-campus secondary care hospitals, outreach medical centers, and over 300 clinical laboratories in Pakistan. The system also includes over 35 pharmacies across 130 cities in Pakistan. AKUH extends its care beyond hospital walls with Home Healthcare Services and home delivery of medicines. Generous welfare and zakat programs are available to assist patients in financial need. The Aga Khan University Medical College in Karachi seeks to provide high quality education to produce outstanding healthcare professionals who are not only contributing members of society but go on to become the next generation of leaders in their field of choice. Its programmes, curriculum and assessments are tailored to international standards with the aim of developing excellent clinical competencies in community settings and hospitals, with the objectives of producing health professional leaders through its unique training and research programmes, of supporting best practice in the delivery of health services, and of contributing to the broader community through strategic partnerships regionally and globally. The Department of Emergency Medicine, Pakistan Established in 2008, the Department of Emergency Medicine at AKU is the regional leader in establishing excellence in clinical services and academic programmes. It aims to provide high quality and timely care to patients requiring emergency treatment; to offer outstanding educational opportunities for medical, nursing and allied health personnel; and to further emergency medicine related knowledge through the pursuit of leading service, research, education and innovation. The Department of Emergency Medicine manages two Emergency Departments - a 60 beds facility located in the main campus on the Stadium Road in Karachi and includes Triage & Fast Track Area, stand-alone adult and paediatric emergency units, a Chest Pain unit, a Clinical Decision Unit, resuscitation rooms, isolation rooms, and a ophthalmologic emergency examination room at the Main Campus on Stadium Road in Karachi. In addition to this facility, the department oversees a 15-bedded stand-alone emergency unit located at Clifton Medical Services, approximately 15 kilometres from the main campus. The department is responsible for providing care to approximately 70,000 patients each year. As a tertiary care referral hospital, the Department of Emergency Medicine high-acuity patients in need of specialized medical, surgical, or trauma interventions, with 40% of these patients requiring hospital admission. The Emergency Medicine Residency Programme at AKU has been distinguished as the first and the largest CPSP-accredited residency programme in Pakistan. The department has expanded its academic programs by introducing the Paediatric Emergency Medicine (PEM) Fellowship and incorporating a mandatory Emergency Medicine rotation into the MBBS undergraduate curriculum. It upholds the highest standards of research, academic excellence and operational efficiency, ensuring seamless access to 24/7 emergency care for a wide range of medical and surgical emergencies. The department is highly collaborative, with below unique strategic points of engagement: Centre of Excellence for Trauma and Emergencies (CETE):

Established in 2021, CETE has earned the prestigious Fogarty NIH AKU-TIRTP Grant facilitating the training of multiple PhD scholars;

Academic Medical Center (AMC):

Positioned within the Trauma and Emergency vertical, the department is actively fostering the growth and development of AMC as it continues to thrive. Advancing emergency healthcare through research and innovation in Pakistan is an ambitious goal that requires collaboration and synergy. Over the years, the department has successfully forged vital partnerships with academic and healthcare institutions, both locally and internationally. Additionally, it has cultivated interdisciplinary research collaborations within AKU, working closely with departments such as Community Health Sciences, Family Medicine, Paediatrics, Medicine and Surgery. Responsibilities

Reporting to the Dean Medical College and Chief Executive Officer, Health Services Pakistan, the Chair will provide visionary leadership of the department and oversee the departmental strategic planning to improve the quality of the clinical, educational, and research programs. Such planning should be considered within the overall vision of the University, the Medical College, and the Aga Khan University Hospital in Karachi. The Chair will also coordinate Departmental activities with CETE at AKU, the first of its kind in the region. The Chair will enhance Departmental involvement in the academic activities of the Center, and forge new partnerships to increase the overall impact of the Department outside AKU. Specific Responsibilities: Clinical Service Ensure the delivery of high quality and evidence based emergency care ; Support the CEO and academic leadership to ensure the annual business plans and budgets are developed according to the divisional objectives and application of quality management methods within the division, including practice guidelines and audits; Support the development of new academic services and initiatives that contribute to the financial sustainability of the hospital; Establish effective risk management principles and a patient satisfaction feedback evaluation system; Foster good relations with community of physicians and other organizations in the community; Attend the Joint Staff Committee, Credentials Committee and other hospital committees as appropriate. Administration and Advocacy Lead the development and enhancement of departmental clinical, educational, and research activities, in accordance with the visions and plans of the University, the Medical College and the Aga Khan University Hospital; Responsible for all aspects of departmental administration, including space, finances, support and mentoring of faculty and trainees, clinical activities, and other activities; Serve as a role model for the department by demonstrating institutional citizenship through participation in governance and in committee activities of the department, the medical college, the hospital, the University, and the profession at large; Develop long range strategic plans and directions which support the mission of the faculty and the University; Ensure all University and Faculty policies are followed within the department and that all the members of the department are familiar with those policies; Represent departmental interests and build strong partnerships and collaborations at all levels, including government, affiliated teaching hospitals, research institutes and centres, granting agencies, regulatory colleges, professional associations; Responsible for annual departmental budget proposal for consideration by the University. Ascertain the financial needs of the department, seek fiscal support and be responsible for the preparation of the annual budget and the expenditure of budgeted funds made available to the department; Be a leading advocate for the department in University and Faculty affairs. The Chair will be expected to regularly attend the Medical College Faculty Council meetings and/or other meetings where participation is requested. This is also important in fostering the development of departmental faculty members in such university committees. Educational Strategy and Support Provide leadership in relation to curriculum planning, development, and innovation at the undergraduate, postgraduate and continuing education levels; Development of academic and clinical plans for the faculty and present the plans to the Dean after consultation with the Chief of Staff of the hospital and ensure delivery of the same; Responsible for the educational quality of the University affiliated students for which the department is home; In conjunction with the relevant Associate Deans, establish, maintain and set standards for the training of residents, interns, fellows and other learners. Human Resource Planning Responsible for the performance of faculty and staff in the principal areas of academic endeavours and the status of each of the hospital units that is under the jurisdiction of the department; Responsible for maintaining the quality of the faculty and staff by protecting their interests and rights as individuals and as professional scholars and educators and for supporting their professional development; Responsible for annual performance evaluation of all faculty and staff and responsible for managing all faculty appointments, re-appointments, promotions and exits according to Aga Khan University’s Policies and Procedures; Serve as role model for and as overseer of matters related to career progression, equity and the assurance of a safe and respectful work environment; Participate in collaboration with the Human Resources, in the discipline, suspension or and/or termination of jointly appointed physicians as per the procedures contained in the by-laws of the teaching hospital and the University regulations; Supervise the non-academic staff, ensuring that career development guidance is available to them and maintaining overall departmental responsibility for Human Resources management. Research Encourage a curiosity-driven research environment with the goals of knowledge creation, knowledge transfer, capacity building and the training, mentorship and career progression of graduate students, postgraduate students, postgraduate fellows and young investigators; Foster research development by recruiting researchers within the resources available and to encourage and support current faculty members and students to participate in basic, clinical and evaluative-epidemiological studies; Expected to continue with his/her academic pursuits by engaging in research and other scholarly activities, attendance and presentations at relevant conferences and scientific meetings, and publishing in appropriate journals; Oversee the safe and efficient conduct of research by faculty members within the department; Ensure research undertaken by faculty members meet the ethical and professional standards set by the department and the University. Requirements

This position offers an opportunity to lead a prestigious department known for excellence in patient care, research, and education. The ideal candidate will be an innovative, collaborative, and inclusive clinician leader who champions all departmental missions and empowers faculty, staff, and learners to drive progress and maintain national prominence.

The ideal candidate would have the following qualifications, experience and skills:

Qualifications and Leadership: MBBS/MD degree ideally with relevant postgraduate training / certification (e.g., FCPS, FRCS, or American Board equivalent) in Emergency Medicine Current academic rank, preferably Associate Professor or Professor with substantial experience of clinical operations and leadership Recognized academic Emergency Medicine accomplishments with at least seven years of direct experience of managing patient flows and access; Exceptional leadership skills and judgment with the proven ability to foster a spirit of unity and collaboration, while learning from the perspectives of others; A highly productive work ethic, with experience in research funding and publications, teaching, training and clinical service delivery. Evidence of engaging teams and balancing multiple organizational priorities will be considered; Ability to articulate a clear research vision for the entire department, to provide mentorship in foundational research and grant acquisition, and with a proven track record of leading successful research programs. They should remain well-informed about emerging trends in research funding and development and be prepared to leverage these opportunities effectively; Demonstrates strong team-building skills and the ability to provide effective leadership within a collaborative, horizontally structured organisation; Clinical: Familiarity with and interest in applying current and emerging models of emergency clinical care; A record of anticipating and creatively responding to challenges in the emergency medicine field; motivation to shape the future of emergency care; A proven track record of developing and enhancing robust clinical programs, managing complex initiatives that prioritise accessibility, exceptional quality and outstanding patient satisfaction. Will demonstrate strong team-building skills and the ability to provide effective leadership within a collaborative, horizontally structured organisation; Operations and Financial Management: A highly productive work ethic, with experience in research funding and publications, teaching, training and clinical service delivery. Evidence of engaging teams and balancing multiple organizational priorities will be considered; Outstanding organisational and administrative abilities, with an in-depth understanding of internal processes in a university or healthcare system including ability to identify areas for improvement in terms of efficiency and effectiveness; Deep understanding of the complex financial pressures facing academic medical centres and health care delivery organizations, ideally with direct experience managing patient flows and access; A record of strong financial, budgeting, and resource management skills. Experience with philanthropic efforts will be advantageous; HR Management: Demonstrated experience in recruiting, mentoring, and retaining top faculty, fellows, and residents; Proven commitment to promoting equity and respect in the workplace with a respectful, inclusive, compassionate and supportive management style; Academic and Research Support: Exemplary scholarly excellence and ability to provide guidance and support to other academic leaders; A proven record of successfully securing research funding, publishing, teaching, training, and delivering clinical services. Ideal candidates will demonstrate the ability to engage teams effectively and skilfully manage multiple organisational priorities; To Apply

Interested candidates are requested to submit their applications at

, with the position title in the subject line. Your application should comprise: A covering letter expressing your interest and suitability for the role; Names and contact details of three referees (referees will only be approached at the final stage of the search and selection process, and only with your express permission). Only short-listed candidates will be contacted. AKU is an equal opportunity employer committed to safeguarding and maintaining appropriate standards for promoting respectful relationships with and among all faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works with including children and vulnerable adults. It expects all employees, trainees, and partners to share this commitment. Comprehensive employment reference checks for the finalists will be conducted. Applications should be submitted latest by

January 26, 2025

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