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Field Dispatch Coordinator
Posted today
Job Viewed
Job Description
Field Dispatch Coordinator
Location: Islamabad, Pakistan
Date Posted:Jun 9, 2026
**Description**
**Company Overview:**
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook
**Position Overview:**
As a Field Dispatch Coordinator, you will ensure Zones work is performed efficiently & accurately. You will provide consistency in customer deliverables by training & onboarding technicians and engineers, assisting in the preparation of project manuals, performing pilot installations, quality assurance checks, and performing supervisory functions for the Field Services Team.
**What you** **wi** **ll do as the** **Field Dispatch Coordinator** **:**
_Employees employed in the role of_ _Field_ _Dispatch_ _Coordinator_ _shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making._
_To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable_ _accommodations_ _may be made to enable individuals with disabilities to perform the essential functions._
+ Perform pilot installation for our customers to verify and validate the scope of services andinstallation scripts.
+ Work with the Project Management Office to prepare project manuals on each project for our technicians and engineers which will outline topics such as:
+ Contact information
+ Escalation procedures
+ Scope of services
+ Installation scripts and processes
+ Schedules and teams
+ Locations and maps
+ Site completion checklists
+ Provide onboarding, training, and support for Field Technicians
+ Perform quality assurance checks and team assessments to ensure:
+ Performance of the complete scope of services as outlined in the SOW
+ Installation scripts and processes are completed, meeting client directed specifications
+ Be available for all escalations and questions as a dedicated technical support resource
+ Route and manage subcontractor work orders
+ Collect and validate appropriate deliverables upon completion for delivery to project manager
**EDUCATION/CERTIFICATION:**
Bachelor's degree in IT/Business Administration or any other related field
REQUIRED EXPERIENCE:
+ 5+ years' experience with PC systems, related peripherals, common software programs, and Operating Systems
+ Thorough understanding of the connectivity of devices to LAN and WAN
+ Candidates must possess the ability and willingness to travel, which will include working off-hours, weekends and staying overnight with prior notification
+ Strong interpersonal and customer service skills
+ Ability to communicate internally and externally on all levels and through all mediums.
+ Experience and success in working with various delivery organizations to achieve deliverables
+ Ability to effectively prioritize and execute tasks in a high-pressure environment
+ Ability to work and adapt to change in afast-pacedenvironment
+ Excellent written and verbal communication skills
+ Voice and Data cabling experience (Installation, termination, testing)
Preferred:
+ Experience with Service Desk and ITSM tool suite
+ Concepts of networking fundamentals
+ FTMA operations and field dispatch coordination experience
+ Experience with Service Now
+ Resource supervisory experience
**Zones offers a comprehensive Benefits package**
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits inline with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Shift Timings: 07:00 P.M to 04:00 A.M (Pk time)
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Location: Islamabad, Pakistan
Date Posted:Jun 9, 2026
**Description**
**Company Overview:**
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook
**Position Overview:**
As a Field Dispatch Coordinator, you will ensure Zones work is performed efficiently & accurately. You will provide consistency in customer deliverables by training & onboarding technicians and engineers, assisting in the preparation of project manuals, performing pilot installations, quality assurance checks, and performing supervisory functions for the Field Services Team.
**What you** **wi** **ll do as the** **Field Dispatch Coordinator** **:**
_Employees employed in the role of_ _Field_ _Dispatch_ _Coordinator_ _shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making._
_To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable_ _accommodations_ _may be made to enable individuals with disabilities to perform the essential functions._
+ Perform pilot installation for our customers to verify and validate the scope of services andinstallation scripts.
+ Work with the Project Management Office to prepare project manuals on each project for our technicians and engineers which will outline topics such as:
+ Contact information
+ Escalation procedures
+ Scope of services
+ Installation scripts and processes
+ Schedules and teams
+ Locations and maps
+ Site completion checklists
+ Provide onboarding, training, and support for Field Technicians
+ Perform quality assurance checks and team assessments to ensure:
+ Performance of the complete scope of services as outlined in the SOW
+ Installation scripts and processes are completed, meeting client directed specifications
+ Be available for all escalations and questions as a dedicated technical support resource
+ Route and manage subcontractor work orders
+ Collect and validate appropriate deliverables upon completion for delivery to project manager
**EDUCATION/CERTIFICATION:**
Bachelor's degree in IT/Business Administration or any other related field
REQUIRED EXPERIENCE:
+ 5+ years' experience with PC systems, related peripherals, common software programs, and Operating Systems
+ Thorough understanding of the connectivity of devices to LAN and WAN
+ Candidates must possess the ability and willingness to travel, which will include working off-hours, weekends and staying overnight with prior notification
+ Strong interpersonal and customer service skills
+ Ability to communicate internally and externally on all levels and through all mediums.
+ Experience and success in working with various delivery organizations to achieve deliverables
+ Ability to effectively prioritize and execute tasks in a high-pressure environment
+ Ability to work and adapt to change in afast-pacedenvironment
+ Excellent written and verbal communication skills
+ Voice and Data cabling experience (Installation, termination, testing)
Preferred:
+ Experience with Service Desk and ITSM tool suite
+ Concepts of networking fundamentals
+ FTMA operations and field dispatch coordination experience
+ Experience with Service Now
+ Resource supervisory experience
**Zones offers a comprehensive Benefits package**
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits inline with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Shift Timings: 07:00 P.M to 04:00 A.M (Pk time)
Apply Now
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Field Applications Engineer, Molecular Diagnostics, Khyber Pakhtunkhwa (KP) - Peshawar
Posted today
Job Viewed
Job Description
Job Title: Field Applications Engineer, FAE
Reports to (Title): Regional Service Manager
Department/Function: Customer Care
Country: Pakistan
Location: Pakistan - Remote
Career Level: T3 Professional
Key Purpose and Accountabilities:
POSITION SUMMARY:
+ Provide in-field assistance for pre- and post- sale technical activities with a primary emphasis on growing the user base of diagnostic products. Provide technical direction and support to customers on instrument operation, assay implementation and accreditation, maintenance of company products. Make technical presentations and conduct product demonstrations for customers. Work collaboratively with Sales, Marketing, Scientific Affairs, Technical Support, Service and global business units to identify and assess customer needs and provide high quality customer care exceeding expectations.
Job Purpose:
Technical
+ Provide on-site installation of systems, maintenance and troubleshooting to ensure a smooth and rapid start-up for customers.
+ Integrate Cepheid instruments into customer laboratories and provide support to the customer during the evaluation and validation process.
+ Follow normal standard work for documentation and customer complaint handling to ensure total customer satisfaction.
+ Monitor sites and provide trainings (system, software, reagents and connectivity).
+ Record information related to installations, training, customer support and follow-up in SFDC as well as collect market intelligence data.
+ Develop and maintain excellent relationships with customers, ensuring a high level of customer satisfaction through proactive attitude and actions to optimize system performance.
+ Conduct proactively preventive maintenance and modifications, reactive repairs and installations and de-installations, in a timely, productive, and cost-effective way.
+ Interpret customers' needs and take responsibility for problem resolution amongst other functions liaising with the customer on administrative and technical matters.
+ Work with the other teams for field support, which is not limited to system hardware and software, PCs, and networking.
+ Work closely with internal stakeholders to address customer concerns, determine corrective actions and customer follow-up.
+ Manage inventory for car stock and other required spare parts.
Commercial
+ Jointly develop account strategies with Sales Representatives aimed at increasing Cepheid business as rapidly as possible.
+ Interacting with stakeholders on the ground to generate demand for testing on the installed base, identify potential new assays that can be added to the menu and collaborate with Cepheid team to allow fast adoption and implementation.
TRAINING RESPONSIBILITIES: (REQUIRED)
+ Complete all assigned and required training satisfactorily and on time.
Experience, qualifications, skills required:
Education and Experience:
+ Bachelor's degree with minimum 2+ years related work experience.
+ Biomedical Engineering or Biology, bachelor's degree with experience in Molecular Biology an advantage
+ Clinical Laboratory focus along with experience in molecular and microbiology techniques.
+ Results driven and self-motivated with a demonstrated ability to achieve measurable goals.
+ Strengths in networking and relationship development.
+ Strong oral and written communications skills.
+ Excellent technical presentation skills for group and one-on-one presentations.
+ Integrates with the sales team in planning and executing business growth strategy.
+ Networks with the scientific community to grow the business.
Qualities/Competencies:
+ Demonstrated excellent customer relations/service skills.
+ Excellent presentation skills
+ Self-motivated and independent problem solving
+ Good communication skills
+ Goal oriented, results driven.
+ Strong interpersonal and communication skills
+ Works independently and team orientated.
+ Networking skills to grow the business.
+ Proficient in computer skills (Excel, Word, PowerPoint, Lotus Notes/Outlook)
+ Demonstrated Teamwork, autonomy, availability, organizational awareness.
+ Cultural sensitivity to work in an international group.
+ Demonstrated excellent time management and organization, project management skills.
+ High compliance and integrity standards and strict adherence to the Danaher policies
Other Requirements:
+ Valid driver's license
+ Required to spend around 80% on-site with customers.
+ Travel mostly limited within Pakistan. May include some international travel to UAE or France
+ The individual may be asked to do other job duties as required by the business.
+ Will be required to work after hours from time to time.
+ May be requested to work overtime and weekends for special program events.
+ Ability to lift safely and/or move up to 16 kilos.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Operating Company: Cepheid
Reports to (Title): Regional Service Manager
Department/Function: Customer Care
Country: Pakistan
Location: Pakistan - Remote
Career Level: T3 Professional
Key Purpose and Accountabilities:
POSITION SUMMARY:
+ Provide in-field assistance for pre- and post- sale technical activities with a primary emphasis on growing the user base of diagnostic products. Provide technical direction and support to customers on instrument operation, assay implementation and accreditation, maintenance of company products. Make technical presentations and conduct product demonstrations for customers. Work collaboratively with Sales, Marketing, Scientific Affairs, Technical Support, Service and global business units to identify and assess customer needs and provide high quality customer care exceeding expectations.
Job Purpose:
Technical
+ Provide on-site installation of systems, maintenance and troubleshooting to ensure a smooth and rapid start-up for customers.
+ Integrate Cepheid instruments into customer laboratories and provide support to the customer during the evaluation and validation process.
+ Follow normal standard work for documentation and customer complaint handling to ensure total customer satisfaction.
+ Monitor sites and provide trainings (system, software, reagents and connectivity).
+ Record information related to installations, training, customer support and follow-up in SFDC as well as collect market intelligence data.
+ Develop and maintain excellent relationships with customers, ensuring a high level of customer satisfaction through proactive attitude and actions to optimize system performance.
+ Conduct proactively preventive maintenance and modifications, reactive repairs and installations and de-installations, in a timely, productive, and cost-effective way.
+ Interpret customers' needs and take responsibility for problem resolution amongst other functions liaising with the customer on administrative and technical matters.
+ Work with the other teams for field support, which is not limited to system hardware and software, PCs, and networking.
+ Work closely with internal stakeholders to address customer concerns, determine corrective actions and customer follow-up.
+ Manage inventory for car stock and other required spare parts.
Commercial
+ Jointly develop account strategies with Sales Representatives aimed at increasing Cepheid business as rapidly as possible.
+ Interacting with stakeholders on the ground to generate demand for testing on the installed base, identify potential new assays that can be added to the menu and collaborate with Cepheid team to allow fast adoption and implementation.
TRAINING RESPONSIBILITIES: (REQUIRED)
+ Complete all assigned and required training satisfactorily and on time.
Experience, qualifications, skills required:
Education and Experience:
+ Bachelor's degree with minimum 2+ years related work experience.
+ Biomedical Engineering or Biology, bachelor's degree with experience in Molecular Biology an advantage
+ Clinical Laboratory focus along with experience in molecular and microbiology techniques.
+ Results driven and self-motivated with a demonstrated ability to achieve measurable goals.
+ Strengths in networking and relationship development.
+ Strong oral and written communications skills.
+ Excellent technical presentation skills for group and one-on-one presentations.
+ Integrates with the sales team in planning and executing business growth strategy.
+ Networks with the scientific community to grow the business.
Qualities/Competencies:
+ Demonstrated excellent customer relations/service skills.
+ Excellent presentation skills
+ Self-motivated and independent problem solving
+ Good communication skills
+ Goal oriented, results driven.
+ Strong interpersonal and communication skills
+ Works independently and team orientated.
+ Networking skills to grow the business.
+ Proficient in computer skills (Excel, Word, PowerPoint, Lotus Notes/Outlook)
+ Demonstrated Teamwork, autonomy, availability, organizational awareness.
+ Cultural sensitivity to work in an international group.
+ Demonstrated excellent time management and organization, project management skills.
+ High compliance and integrity standards and strict adherence to the Danaher policies
Other Requirements:
+ Valid driver's license
+ Required to spend around 80% on-site with customers.
+ Travel mostly limited within Pakistan. May include some international travel to UAE or France
+ The individual may be asked to do other job duties as required by the business.
+ Will be required to work after hours from time to time.
+ May be requested to work overtime and weekends for special program events.
+ Ability to lift safely and/or move up to 16 kilos.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Operating Company: Cepheid
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