Technical Support Engineer

Full Job Description

• Date of Posting: April 29, 2024
• Last date to apply: May 15, 2024

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

The Role:
The Technical Support Specialist is responsible for providing product support, technical troubleshooting, and technical know-how to customers at assigned customer sites. Completes all tasks with precision while ensuring safe practices are upheld.

Job Description:

Your main responsibilities will be to:

• Provide technical support to internal employees, distributors, and customers under the supervisor’s guidance.
• Perform troubleshooting support, on-call, or on-site as per request from the internal team or distributors. 
• Analyze and process warranty claims raised by clients and distributors. 
• Investigate the root cause of failure and take the lead to proceed with the warranty claim approval/rejection under the group's guidelines.
• Establish warranty claims log monthly for reporting purposes. 
• Build component failure compressive reports and quality issues updates. Visit customer sites to get required technical data for quality improvements and report as per need.
• Always promote and practice proper safety procedures and the correct use of personal protective equipment.
• Act as mentor and coach other junior team members by holding regular training sessions.

What we expect from you?

• You hold a BSc. Mech/Electrical Engineer degree or a similar technical university degree.
• At least 4-6 years of technical field service experience with strong mechanical, electrical, and analytical skills. 
• Must have a positive attitude, be energetic and enthusiastic, and process a strong willingness to learn and a commitment to excellence. 
• Willingness to travel across frequently.
• A self-starter who can set priorities, demonstrate initiative, and have the ability to get the job done. Must be capable of following instructions and exercising good independent judgment.

What you Can Expect from Us?

• Outstanding company benefits such as retiral, health & life insurance, comprehensive leave policy, educational support, and employee recognition awards
• An inviting, family-like atmosphere
• Ample opportunities for professional development globally
• New challenges and opportunities to learn every day. Comprehensive onboarding and training program
• A rewarding, forward-thinking company culture with excellent company benefits

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.