Customer Service Specialist

Full Job Description

As a Customer Service Specialist, your role is pivotal in ensuring positive interactions between a company and its customers. Here's an overview of typical responsibilities and skills associated with this role:



What are we looking for?



- Engage with customers via telephone to identify and resolve their issues.

- Assisting customers with product information, troubleshooting, account inquiries, booking status.

- Resolving customer issues promptly and effectively, aiming for first-contact resolution whenever possible.

- Utilize proactive retention skills to convert cancellation requests into upgrade and save opportunities.

- Developing and maintaining a comprehensive understanding of the company's products or services to effectively assist customers.

- Build positive relationships with customers to encourage repeat business.

- Perform negotiations to reach fair conclusions for both the business and customers.

- Respond to customer queries and address service complaints promptly.

- Collaborate with the UK team and provide updates on customer interactions and efforts.



What skills are we looking for?



- Stellar Communication

- Active Listening

- Ability to Multitask

- Team Player

- Flexibility

- KPI Management

- Positive Attitude

- Willingness to go the extra mile

- Knowledge Retention

- Attention to Detail