Client Service Manager For Outdoor Advertising
Job Details
Full Job Description
Client Service Manager will supervise different-sites located
within Karachi and will be responsible for the overall direction,
coordination and evaluation of the staff and the department; carry out
supervisory responsibilities in accordance with the organization's
policies and applicable laws
DETAIL OF
RESPONSIBILITIES:
- Respond to customer enquiries
promptly.
- Work with internal departments for service requirements
and enquiries and given instructions accordingly and make ensure that
the job can be done in time and accurately.
- Understand customer's
needs and identify opportunities for improving the product solution,
increasing utilization and optimization channel usage.
-
Responsible for achieving the standards of the Quality
- Review
service performance with internal department and client and generate
ways to continuously improve service level standards.
-
Responsibility include interviewing, hiring and training employees,
planning, assigning and directing work, appraising performance,
rewarding and disciplining employees and addressing complaints and
resolve problems.
- Providing all necessary billing information in
a timely and accurate fashion to Client and make ensure that the
payment be made in time.
- Hold all departmental staff (CSD)
accountable for quality and production and initiate necessary
encouragement/disciplinary actions
- Facilitate improved working
relationships with government agencies as well.
- Communicate
company expectations and goals to all site staff and hold each site
accountable to meeting those goals
- Track and report productivity
for weekly and monthly reporting.
- Communicate regularly with
staff and management regarding problems and rectifying promptly and in
time.
- Schedule routine visits to client sites to ensure about the
quality and maintenance.
- Maintain a high level of internal and
external customer service for the department
- Assist in new
business start-up processes as needed
Capable of handling complaints and all
relevant administrative issues as well.
- Must be very customer
focused, proactive and service oriented
- Excellent communication
and interpersonal skills
- Ability to meet deadlines
- Can work
late hours
- Require frequent traveling
- Ability to develop
team on professional lines
- Fluency in both spoken and written
English
- Computer literate
Information Technology and Services - Lahore, Pakistan
#J-18808-LjbffrClient Service Manager For Outdoor Advertising
Zag Outsourcing
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