Zones, LLC

Senior Manager R2R
Location: Islamabad, Pakistan
Date Posted:Jul 8, 2026
**Description**
**Company Overview:**
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
**Position Overview:**
The Senior Manager, Record-to-Report leads the R2R process tower within the Zones Global Business Services Centre, with end-to-end accountability for general ledger integrity, the period-end close, balance sheet control and the production of accurate, timely and well-controlled financial information.
Operating within the GBSC target operating model, the role runs the Pakistan-based R2R execution layer and works through a confidentiality-segregated structure: PK execution feeds the Regional Controllerships, which in turn report into the Global Controllership. The Senior Manager is responsible for ensuring that this layered model delivers a clean, auditable handover at every level while protecting the confidentiality boundaries designed into the operating model.
The role blends day-to-day operational delivery with transformation leadership, embedding standard global processes, strengthening the control environmentandcontinuous improvement across the tower of approximately one third of the GBSC's finance population.
**What you'll do as the** **Senior** **Manager R2R** **:**
- Own the month-end, quarter-end and year-end close calendar for R2R, ensuring tasks are delivered to agreed timetables, quality standards and SLAs.
- Maintain the integrity of the general ledger and chart of accounts, including journal entry preparation, review and approval within delegated authority limits.
- Oversee intercompany accounting, including transaction processing, matching, settlement and elimination support across legal entities.
- Manage fixed asset and lease accounting, accruals, prepayments, provisions and other technical accounting routines in line with group policy.
- Coordinate cash and bank accounting and reconciliations in partnership with Treasury and the O2C and P2P towers.
- Own the balance sheet reconciliation framework, ensuring accounts are reconciled on time, ageing items are resolved and risk is appropriately escalated.
- Support the production of management and statutory reporting, providing accurate and timely inputs to the Regional and Global Controllerships.
- Maintain a robust month-end review pack, including key reconciliations, flux analysis and commentary on significant movements.
- Support the corporate amalgamation and entityrationalisationagenda, including ledger migration, opening balance integrity and post-merger reconciliation.
- Design, operate and continuously strengthen the R2R internal control environment, ensuring controls are documented, evidenced and operating effectively.
- Act as a primary point of contact for external and internal audit on R2R matters, coordinating the preparation and timely delivery of audit deliverables.
- Uphold the confidentiality segregation built into the R2R operating model, ensuring information access is appropriate to each layer of the structure.
- Ensure compliance with group accounting policies, relevant accounting standards and statutory requirements across the entities served.
- Champion the GBSC transformation within R2R,standardisingandglobalisingprocesses, removing duplication and embedding leading practice.
- Identify and deliver automation, simplification and efficiency opportunities, including the migration of activity from regional teams into the GBSC.
- Define,track and report tower performance metrics, using data to drive accountability and improvement.
- Support the design and roll-out of standard operating procedures, process documentation and knowledge management for the tower.
- Lead, develop and motivate the R2R team, building a high-performing, accountable and engaged culture aligned to GBSC values.
- Set clear objectives, manage performance and build succession and capability across the tower.
- Manage workforce planning, recruitment and onboarding for the tower in partnership with the GBSC leadership team and People function.
- Foster strong, collaborative working relationships with the P2P and O2C Senior Managers to deliver a joined-up GBSC service.
**What** **you will** **bring to the team:**
- Professionally qualified accountant (ACA, ACCA, CIMA, CA or equivalent) with strong post-qualification experience.
- Substantial experienceleadinga Record-to-Report function, ideally within a shared services or global business services environment.
- Proven track record of managing a full financial close, balance sheet control and statutory and managementreporting atscale.
- Demonstrable experience leading sizeable teams, including teamleadsand managers, in a fast-paced delivery environment.
- Strong working knowledge of internal controls and audit, with experience operating in a control-rich environment.
**Desirable Experience** **:**
- Experience offinancetransformation, GBS build-out or migration of activity into a shared servicescentre.
- Exposure to ERP implementation oroptimisationand to finance automation tooling.
- Experience supporting corporate amalgamations, entityrationalisationor post-merger integration from a finance perspective.
- Experience working across multiple jurisdictions and currencies within a US-headquartered group.
**Zones offers a comprehensive Benefits package**
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
**Job timings:** **8** **:00 PM to** **5** **:00 AM (Pk time)**
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Account Executive
Location: Islamabad, Pakistan
Date Posted:Jul 2, 2026
**Description**
**Company Overview:**
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
**Position Overview:**
Exciting times! We are currently expanding ourCommercialSector sales team and looking for key talent that will be responsible for selling products and/or services toa wide variety of businesses in the sector! AsaAccount Executive, you willcollaborate with multiple internal teams, such as Marketing, Proposal Development, Product, Delivery and more to ensure customer satisfaction and retention goals are met.
You will receivecomprehensive training on essential topics such asprocurement processes and regulations and learn best practices of the Market/Industry. You will also gain the ability to understand the needs and challenges of customers to propose solutions that meet needed requirements on time andonbudget. You willlearn skills inCRM, Adobe Acrobatand added depthwithcreating, editingand reviewingPDF's andadditionalSoftware tools.
**What you'll do as the** **Commercial and** **Public Sector** **Account Executive** **:**
Employees employed in the role of Commercial and Public Sector AccountExecutives shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
_The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable_ _accommodations_ _may be made to enable individuals with disabilities to perform the essential functions._ _This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice._
+ Identify and qualify new sales opportunities in thecommercialsector market through cold calling, emailing, networking, and referrals.
+ Actively prospect new potential accounts and develop established clients through outbound calling using Zones' proprietary sales methodology.
+ Position Zones' Line of Business Solutions as a strategic advantage to ourcustomer'slong-term success.
+ Maintain Zones vision, values, and "Five Star" culture for success.
+ Develop and maintain relationships with key decision-makers and influencers in thecommercialsector, such as procurement officers,ITmanagers, and directors.
+ Manage and grow your business acumen and continue your success as you bring on additional business to meet your activity, revenue and margin targets.
+ Prepare and deliver sales presentations, proposals, and contracts that demonstrate the value and benefits of the products or services.
+ Negotiate sales terms and conditions and close deals in a timely and professional manner.
+ Use your sales acumen to anticipate and overcome customer objections to close sales.
+ Track and report sales activities, pipeline, and revenue using sales reports.
**What** **you will** **bring to the team:**
+ Bachelor's degree in business, marketing, administration, or related field.
+ Experience in B2BSaleswould be a plus.
+ Excellent communication, presentation, and negotiation skillsinEnglish.
+ Ability to work independently and as part of a team.
+ An intensive knowledge of all the latest IT-related products, both software and hardware.
+ Proficiency in Microsoft Office,and knowledge ofCRM tools, and web conferencing platforms.
**Zones offers a comprehensive Benefits package**
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zonesprovidesa dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated againston the basis ofrace, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
**Job timings:** **8** **:00 PM to** **5** **:00 AM (Pk time)**
**\#LI-UQ1**
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Project Coordinator
Location: Islamabad, Pakistan
Date Posted:May 18, 2026
**Description**
**Company Overview:**
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there'sreally onlyone: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC onTwitter @Zones, andLinkedIn and Facebook.
**Position Overview:**
Project Coordinator isa key roletodelivering customer service directly to ourtoptier clientsin order toachieve a high degree of customer satisfaction andmeetingcustomer'sSLA expectations for projects. This role requires ahighly-motivatedindividual with the ability to deal with ambiguous requests, manage on-going deployment schedules and handle multiple competing priorities.
**What you'll do as the** **Project Coordinator:**
_Employees employed in the role of_ _Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making._
_The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable_ _accommodation_ _may be made to enable individuals with disabilities to perform the essential functions._ _This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice._
+ Coordination of the deployment processes.
+ Coordinating with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)
+ Understand Order Processing with attention to detail including quality checking, releasing and monitoring shipment status
+ Working in a team environment
+ Developing firm understanding of the principles and best practices of inventory management.
+ Managing project tools includingnterprise, such as Client dashboards,Smartsheetsand MS Excel
+ Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and Internal changes.
+ Project management experience is a plus
**What** **you will** **bring to the team:**
**EDUCATION/CERTIFICATION:**
Bachelor's degree in IT/Business Administration or any other related field
**CERTIFICATES/LICENSES, ETC:**
+ N/A
**REQUIRED EXPERIENCE:**
+ Strong customer service skills
+ Excellent organization skills and process expertise
+ Ability to deal with ambiguity.
+ Excellent verbal and written communication skills
+ Ability to meet aggressive deadlines
+ Analytical with excellent problem-solving skills
+ Very driven, team-oriented and active participant in accomplishing team goals
+ Ability to work with little or no supervision
**Zones offers a comprehensive Benefits package**
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zonesprovidesa dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated againston the basis ofrace, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
**Shift Timings:** **8** **:00 P.M to** **5** **:** **0** **0** **A** **.M (Pk time)**
\#LI-AK2
Apply Now

Product Manager
Location: Islamabad, Pakistan
Date Posted:Jun 11, 2026
**Description**
**Company Overview:**
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there'sreally onlyone: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC onTwitter @Zones, andLinkedIn and Facebook.
**Position Overview**
As a Product Manager on the Zones Digital Platform (ZDP) team, you will play a critical role in shaping the future of Zones, a USD 3 billion company. This position offers an exciting opportunity for professional growth and the chance to drive the business transformation of a next-generation eCommerce platform designed for IT hardware, software, and services. ZDP supports global enterprises, midsize businesses, and small organizations in delivering multi-stakeholder IT solutions by integrating seamlessly with Zones' partner ecosystem.
**What will you do as a Product Manager**
Employees employed in the role of Product Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
+ Collaborate with customers to understand their business requirements and goals for the Zones Digital Platform.
+ Work closely with software product designers to create wireframes and UI designs that align with customer needs.
+ Draft user stories and requirements, working alongside the engineering team to deliver software that effectively solves customer challenges.
**What will you bring to the team**
+ 3 to 5 years of progressive product management experience, ideally with a focus on eCommerce solutions.
+ 1 to 3 years of experience working on the development of eCommerce platforms.
+ Strong knowledge of agile software development methodologies.
+ Excellent written and oral communication skills for effective collaboration with cross-functional teams.
+ A BS/MS in Computer Science or a related field, or equivalent experience.
**Zones offers a comprehensive Benefits package**
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
**Job Timings: 1:00 P.M to 10:00 P.M (Pk time)**
Apply Now

Client Success Manager - 2
Location: Islamabad, Pakistan
Date Posted:Jun 11, 2026
**Description**
**Company Overview:**
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
**Position Overview:**
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid & solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
**What you'll do as the** **Customer Success Manager 2:**
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
_The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable_ _accommodations_ _may be made to enable individuals with disabilities to perform the essential functions._ _This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice._
+ Own and manage the customer service experience, Act as the primary point of contact for customer escalations.
+ Own overall operational account(s) health
+ Internal reporting to ensure key SLA and metrics are being met.
+ Conduct operationally focused business reviews routinely with Account manager and Client.
+ Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
+ Listenforcustomer pain points and coordinate the appropriate resources to alleviate.
+ Manage issue resolution and risk mitigation.
+ Provide quick resolution to client concerns.
+ Coordinate with internal operational teams to minimize risks.
+ Performance Management
+ Measure the success of each client-facing process.
+ Ensure support consistency across assigned accounts.
+ Measure performance against SLAs
+ Measure the success of each client-facing process.
+ Own and manage the client operational relationship.
+ Consistent engagement with key operational contactsatthe client
+ Understanding of client's needs and Zones operational offerings
+ Provide oversight into all KPI's being tracked for client and thencoordinatingoperational resources to ensure they are being met.
+ Ensuring any client-related issues are properly addressed to the satisfaction of the client.
+ Own overall operational account health
+ Partner with the Regional Resource Coordinator to monitor client contractedSLA's.
+ Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.
+ Ensure account documentation is up to date and accurate.
+ Utilize CAM Dashboard daily as well as other reporting elements to ensure key metrics are being met.
+ Identify opportunities for account development.
+ Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.
+ Drive account entanglement through the expansion of operational offerings
+ Manage issue resolution and risk mitigation.
+ Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines toidentifiedindividuals in various departments.
+ Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.
+ Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.
**What** **you will** **bring to the team:**
+ 3 years of customer service and/or account managementexperience
+ Familiarity with order fulfillment, corporate purchasing
+ Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
+ Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
+ Excellent verbal and written communication skills
+ Experience presenting to top-tier clients.
+ Ability to work with little or no supervision.
**Zones offers a comprehensive Benefits package**
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
**Job timings:** **8** **:00 PM to** **5** **:00 AM (Pk time)**
Apply Now

Client Success Manager - 2
Location: Islamabad, Pakistan
Date Posted:Jun 11, 2026
**Description**
**Company Overview:**
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
**Position Overview:**
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid & solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
**What you'll do as the** **Customer Success Manager 2:**
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
_The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable_ _accommodations_ _may be made to enable individuals with disabilities to perform the essential functions._ _This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice._
+ Own and manage the customer service experience, Act as the primary point of contact for customer escalations.
+ Own overall operational account(s) health
+ Internal reporting to ensure key SLA and metrics are being met.
+ Conduct operationally focused business reviews routinely with Account manager and Client.
+ Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
+ Listenforcustomer pain points and coordinate the appropriate resources to alleviate.
+ Manage issue resolution and risk mitigation.
+ Provide quick resolution to client concerns.
+ Coordinate with internal operational teams to minimize risks.
+ Performance Management
+ Measure the success of each client-facing process.
+ Ensure support consistency across assigned accounts.
+ Measure performance against SLAs
+ Measure the success of each client-facing process.
+ Own and manage the client operational relationship.
+ Consistent engagement with key operational contactsatthe client
+ Understanding of client's needs and Zones operational offerings
+ Provide oversight into all KPI's being tracked for client and thencoordinatingoperational resources to ensure they are being met.
+ Ensuring any client-related issues are properly addressed to the satisfaction of the client.
+ Own overall operational account health
+ Partner with the Regional Resource Coordinator to monitor client contractedSLA's.
+ Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.
+ Ensure account documentation is up to date and accurate.
+ Utilize CAM Dashboard daily as well as other reporting elements to ensure key metrics are being met.
+ Identify opportunities for account development.
+ Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.
+ Drive account entanglement through the expansion of operational offerings
+ Manage issue resolution and risk mitigation.
+ Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines toidentifiedindividuals in various departments.
+ Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.
+ Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.
**What** **you will** **bring to the team:**
+ 3 years of customer service and/or account managementexperience
+ Familiarity with order fulfillment, corporate purchasing
+ Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
+ Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
+ Excellent verbal and written communication skills
+ Experience presenting to top-tier clients.
+ Ability to work with little or no supervision.
**Zones offers a comprehensive Benefits package**
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
**Job timings:** **8** **:00 PM to** **5** **:00 AM (Pk time)**
Apply Now

Client Success Manager - 2
Location: Islamabad, Pakistan
Date Posted:Jun 9, 2026
**Description**
**Company Overview:**
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
**Position Overview:**
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid & solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
**What you'll do as the** **Customer Success Manager 2:**
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
_The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable_ _accommodations_ _may be made to enable individuals with disabilities to perform the essential functions._ _This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice._
+ Own and manage the customer service experience, Act as the primary point of contact for customer escalations.
+ Own overall operational account(s) health
+ Internal reporting to ensure key SLA and metrics are being met.
+ Conduct operationally focused business reviews routinely with Account manager and Client.
+ Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
+ Listenforcustomer pain points and coordinate the appropriate resources to alleviate.
+ Manage issue resolution and risk mitigation.
+ Provide quick resolution to client concerns.
+ Coordinate with internal operational teams to minimize risks.
+ Performance Management
+ Measure the success of each client-facing process.
+ Ensure support consistency across assigned accounts.
+ Measure performance against SLAs
+ Measure the success of each client-facing process.
+ Own and manage the client operational relationship.
+ Consistent engagement with key operational contactsatthe client
+ Understanding of client's needs and Zones operational offerings
+ Provide oversight into all KPI's being tracked for client and thencoordinatingoperational resources to ensure they are being met.
+ Ensuring any client-related issues are properly addressed to the satisfaction of the client.
+ Own overall operational account health
+ Partner with the Regional Resource Coordinator to monitor client contractedSLA's.
+ Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.
+ Ensure account documentation is up to date and accurate.
+ Utilize CAM Dashboard daily as well as other reporting elements to ensure key metrics are being met.
+ Identify opportunities for account development.
+ Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.
+ Drive account entanglement through the expansion of operational offerings
+ Manage issue resolution and risk mitigation.
+ Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines toidentifiedindividuals in various departments.
+ Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.
+ Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.
**What** **you will** **bring to the team:**
+ 3 years of customer service and/or account managementexperience
+ Familiarity with order fulfillment, corporate purchasing
+ Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
+ Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
+ Excellent verbal and written communication skills
+ Experience presenting to top-tier clients.
+ Ability to work with little or no supervision.
**Zones offers a comprehensive Benefits package**
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
**Job timings:** **8** **:00 PM to** **5** **:00 AM (Pk time)**
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Project Coordinator
Location: Islamabad, Pakistan
Date Posted:Jun 9, 2026
**Description**
**Company Overview:**
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there'sreally onlyone: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC onTwitter @Zones, andLinkedIn and Facebook.
**Position Overview:**
Project Coordinator isa key roletodelivering customer service directly to ourtoptier clientsin order toachieve a high degree of customer satisfaction andmeetingcustomer'sSLA expectations for projects. This role requires ahighly-motivatedindividual with the ability to deal with ambiguous requests, manage on-going deployment schedules and handle multiple competing priorities.
**What you'll do as the** **Project** **Coordinator:**
Employees employed in the role of Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.
+ Coordination of the deployment processes.
+ Coordinating with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)
+ Understand Order Processing with attention to detail including quality checking, releasing and monitoring shipment status
+ Working in a team environment
+ Developing firm understanding of the principles and best practices of inventory management.
+ Managingprojecttools includingenterprise, such as Client dashboards,Smartsheetsand MS Excel
+ Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and Internal changes.
+ Projectmanagement experience is a plus
**EDUCATION/CERTIFICATION:**
Bachelor's degree in IT/Business Administration or any other related field
CERTIFICATES/LICENSES, ETC:
+ N/A
**REQUIRED EXPERIENCE:**
+ Strong customer service skills
+ Excellent organization skills and process expertise
+ Ability to deal with ambiguity.
+ Excellent verbal and written communication skills
+ Ability to meet aggressive deadlines
+ Analytical with excellent problem-solving skills
+ Very driven, team-oriented and active participant in accomplishing team goals
+ Ability to work with little or no supervision
**Zones offers a comprehensive Benefits package**
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zonesprovidesa dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated againston the basis ofrace, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
**Shift Timings: 8:00 PM to 5:00 AM (PK Time)**
\#LI-MA1
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Project Manager 1
Location: Islamabad, Pakistan
Date Posted:Jun 9, 2026
**Description**
**Company Overview:**
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
**Position Overview:**
Responsible for planning and overseeing project completion on time, on scope and on budget. Strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders in a dynamic environment are required.
Project Manager I will scope and execute initiatives by partnering with client team and internal stakeholders to understand and prioritize initiatives to improve organization performance. Improvement may constitute increased speed, enhanced efficiency, lower cost, higher revenue or a combination of all.
**What you'll do as the Project Manager 1:**
Employees employed in the role of Project Manager 1 shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
_The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable_ _accommodations_ _may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice._
**Project Management**
+ Lead project onboarding according to project scope and SOW documentation
+ Coordinate engagement of resources and subject matter experts across various organizational functions for Project Startup
+ Gather project requirements and develop project Playbooks and SOPs
+ Obtain requirements for Bill of Materials (BOM) development
+ Gather rollout schedule and document SLA requirements
+ Drive all project requirements such as project changes, product lead time, rollout requirements throughIntelliPlan.
+ Define, track and report on specific measurable outcomes for projects
+ Define inventory requirements based on schedule and work with Supply Chain on lead time and schedule of inventory arrival
+ Responsible for all aspects of project billing including services.
**Client Support**
+ Build strong relationships with customer operations stakeholders. Be the main point of contact for customer operational requirements.
+ Schedule internal and external daily/weekly cadence meetings
+ Meet with client stakeholders regarding project status and changes
+ Obtain client schedule and deployment signoff
+ Manage deployment and schedule changes, adjust schedule and inventory changes accordingly inIntelliPlan
+ Coordinate invoicing of inventory according to contractual agreements (MSA, MISA, SOW)
+ Communicate changes withclientand manage escalations as required
+ Gather reporting requirements and develop custom reporting as needed
+ Gather client requirements fornterpriseand ensure client set for ITAD and Depot projects
+ Manage scope changes and develop Project Change Requests (PCR) based on scope requirements. Including additional costs and SLA's
**IntelliPlan**
+ Complete project toolkit forIntelliPlan
+ Input project deployment schedule and BOM requirements intoIntelliPlan
+ Ensure product lead times are loaded and maintained by Supply Chain
+ Ensure product availability in accordancetoschedule; monitor schedule inIntelliPlan
+ Coordinate deployment rollout with TSC for TSC readiness against schedule
+ Manage and communicate schedule changes, adjust schedule and inventory changes accordingly inIntelliPlan
+ Gather stock standards requirements and input forecast intoIntelliPlan
**Inventory Management**
+ Withcustomer, define product standards and forecast requirements
+ Define Inventory requirements for project rollouts
+ Set safety stock threshold
+ Manage inventory levels against forecast and safety stock and adjust as needed
+ Manage inventory levels against project schedule and adjust as needed
+ Work with Supply Chain to adjust inbound inventory levels according to project schedule
+ Work with Supply Chain to manage OEMs when product is available ahead of schedule
+ Invoice customer on receipt and convert inventory to client owned according to MSA, MISA and SOW
+ Update BOM to include SKU changes from Zones owned SKU to Client Owned SKUs
**Implementation**
+ Responsible for project turnover and start-up to project delivery stakeholders. Coordinate engagement of partner resources and subject matter experts across multiple projects & organizational functions
+ Coordinate order entry and order management in CRM based onIntelliPlanoutputs
+ Manage issues and decisions to timely resolution. Communicate with senior management teams to escalate/resolve project conflicts & needs
+ Formulate plans to communicate and implement approved changes for the best return on investment
+ Accountable for SLA deliverables according to project scope as documented in Statements of Wok
+ Responsible for project closeout and reporting on project health and risks. Formulate and summarize findings as well-organized presentations to senior management; effectivelysummarize key information (e.g. cost savings, risk, efficiency improvements, accountability metrics, etc.)
**What** **you will** **bring to the team:**
**Education/Certification:**
+ Bachelor's degree in Businessor a related field.
+ PMP; ITIL Certification or equivalent preferred.
**Required Experience:**
+ 2 - 5 years of experience in program/ project management, process engineering or strategy within a technology or operations environment
+ Experience in Supply Chain and Inventory Management is preferable
+ Leadership skills: must have experience leading multiple projects and teams simultaneously
+ Problem-solving skills: must be able to identify risks and develop actionable mitigation plans
+ Analytical skills: must be highly analytical with experience in using objective data to drive strategic recommendations
+ Communications skills: must be able to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas
+ Intellectual curiosity: must possess a desire to understand why/how things work vs. simply completing the task at hand
+ Knowledge of and experience using Project Management Software
+ Possesses strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint
**Zones offers a comprehensive Benefits package**
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and avoluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
**Job** **timings:** **8** **:00PM -** **5** **:00AM (Pk time)**
\#LI-MA1
Apply Now