3 jobs in ITC Worldwide
Business Process Operations Analyst (GTM)
Posted 3 days ago
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Job Description
We are seeking an experienced Business Process Operations Analyst (GTM Planning) to drive operational excellence across sales, partner, revenue, and business process initiatives. This role is ideal for a highly analytical professional who combines business analysis expertise with sales operations, reporting, process improvement, and Microsoft ecosystem experience.
Position SummaryThe Business Process Operations Analyst (GTM Planning) will support strategic Go-To-Market (GTM) initiatives by designing scalable business processes, developing operational reporting, improving sales and partner workflows, and driving cross-functional planning initiatives.
The successful candidate will collaborate with Sales, Marketing, Revenue Operations, Customer Success, Delivery, and Partner teams to optimize business performance through data-driven decision making, process automation, and operational governance.
Key Responsibilities GTM Planning & Revenue Operations- Support annual and quarterly GTM planning cycles.
- Develop territory planning, account coverage, capacity planning, and pipeline management models.
- Analyze sales productivity metrics and identify opportunities for optimization.
- Partner with Revenue Operations leadership to improve forecasting accuracy and pipeline visibility.
- Create operational frameworks that support scalable sales growth.
- Map current-state and future-state business processes using Visio.
- Conduct process reviews and identify bottlenecks, inefficiencies, and automation opportunities.
- Design and document standardized operating procedures.
- Lead business process improvement initiatives across sales and partner organizations.
- Ensure alignment of business processes with strategic objectives.
- Gather, document, and validate business requirements.
- Translate business requirements into functional specifications and user stories.
- Facilitate stakeholder workshops and requirements discovery sessions.
- Evaluate impacts of process and system changes.
- Develop business cases and implementation recommendations.
- Develop and maintain executive reporting dashboards.
- Create Power BI dashboards to support leadership decision making.
- Build KPI scorecards for Sales, Marketing, Partner Development, and Operations teams.
- Perform trend analysis and operational performance reviews.
- Present findings and recommendations to senior leadership.
- Support reporting and analytics within Dynamics 365.
- Analyze CRM data quality, process utilization, and pipeline effectiveness.
- Partner with technical teams to improve CRM adoption and data governance.
- Support business process automation initiatives across the Microsoft technology stack.
- Manage workflows and reporting within Jira Service Management.
- Facilitate project tracking and operational governance.
- Support project documentation and stakeholder communications.
- Collaborate with PMO and technical teams on process improvements.
- Support partner planning, partner performance management, and co-sell initiatives.
- Develop reporting and operational frameworks for channel partner programs.
- Collaborate with internal stakeholders to optimize partner engagement models.
- Monitor partner-related KPIs and business outcomes.
- 5+ years of GTM Planning experience.
- 5+ years of Sales Operations, Revenue Operations, or Business Operations experience.
- 5+ years of Business Process Design and Process Improvement experience.
- 5+ years of Business Systems Requirements Gathering and Analysis.
- Experience supporting executive-level reporting and operational planning.
- Experience working within Microsoft-centric environments.
- Advanced Power BI dashboard development.
- Microsoft Dynamics 365 reporting and analytics.
- Jira Service Management administration and reporting.
- Advanced Microsoft Excel skills.
- Microsoft Visio process mapping expertise.
- Business process automation experience.
- Requirements gathering and documentation expertise.
- BRD creation.
- Functional specification development.
- User story creation.
- Process documentation.
- Workflow analysis.
- Stakeholder management.
- Root cause analysis.
- Business case development.
Candidates holding one or more of the following certifications are highly encouraged to apply:
- PMP (Project Management Professional)
- CBAP (Certified Business Analysis Professional)
- CBPP (Certified Business Process Professional)
- Prosci Change Management Certification
- PMI-PBA
- Agile Scrum Certifications
- Atlassian Jira Certifications
- Microsoft Certifications (PL-900, PL-200, MB-210, MB-260, PL-300)
- Microsoft Partner Ecosystem
- IT Services
- Professional Services
- Managed Services
- Technology Consulting
- SaaS Organizations
- Cloud Services
- CRM and ERP Environments
Within the first 12 months, you will be expected to:
- Improve GTM planning accuracy and operational visibility.
- Deliver executive-level Power BI dashboards and KPI reporting.
- Increase sales and partner process efficiency.
- Reduce manual operational activities through process automation.
- Improve CRM reporting, adoption, and data quality.
- Build scalable frameworks supporting revenue growth and partner expansion.
The ideal candidate has a unique blend of:
GTM Planning Expertise
Revenue Operations & Sales Operations Experience
Strong Business Analyst Background
Advanced Power BI Reporting Skills
Dynamics 365 Reporting Experience
Jira Service Management Knowledge
Process Mapping & BPM Experience
Microsoft Ecosystem Expertise
Partner Program and Channel Operations Experience
Strategic Thinking with Strong Analytical Capabilities
If you enjoy transforming complex business processes into scalable operational frameworks and driving measurable business outcomes through data, process, and technology, we encourage you to apply.
WFH or an ITC field office
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Microsoft 365 / Dynamics 365 Copilot Agent Developer (Test Development)
Posted 6 days ago
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Job Description
We are seeking a highly skilled Microsoft 365 / Dynamics 365 Copilot Agent Developer with expertise in AI agent testing, evaluation, quality engineering, and automation . The ideal candidate will be responsible for designing, developing, testing, and optimizing enterprise-grade Copilot agents using Microsoft Copilot Studio, Microsoft 365 Copilot, Dynamics 365 Copilot, Power Platform, Azure AI, and Copilot Studio Kit .
This role will focus on building scalable test frameworks, automated evaluation pipelines, benchmark datasets, and quality validation processes for Generative AI solutions. The successful candidate will leverage Copilot Studio Kit, Azure Application Insights, AI Builder, Dataverse, Direct Line APIs, and Azure AI services to validate agent accuracy, grounded Ness, response quality, relevance, safety, and overall business effectiveness.
The candidate should possess hands-on experience developing and evaluating multi-turn conversational agents , implementing response match, topic match, generative answer, and attachment testing , and creating automated regression testing frameworks for Microsoft 365 and Dynamics 365 Copilot solutions. Experience analyzing conversation transcripts, telemetry, knowledge retrieval effectiveness, and agent KPIs is required.
The ideal candidate will also have strong expertise in prompt engineering, Retrieval-Augmented Generation (RAG), LLM evaluation, AI governance, Responsible AI, hallucination detection, grounded Ness testing, benchmark management, and continuous quality monitoring . They will work closely with solution architects, business stakeholders, developers, and QA teams to ensure Copilot agents meet enterprise standards for reliability, security, compliance, and user satisfaction.
Required Skills- Microsoft Copilot Studio
- Microsoft 365 Copilot Extensibility
- Dynamics 365 Copilot
- Power Platform (Power Apps, Power Automate, Dataverse)
- Azure AI Services & Azure OpenAI
- Copilot Studio Kit (Agent Kit)
- AI Builder
- Prompt Engineering
- Retrieval-Augmented Generation (RAG)
- Multi-Turn Conversation Testing
- Generative AI Evaluation
- Agent Benchmark Development
- Grounded Ness, Relevance, Completeness & Accuracy Testing
- Hallucination Detection
- Response Match, Topic Match & Attachment Match Testing
- Azure Application Insights
- Power BI Analytics & Reporting
- Direct Line API Integration
- Microsoft Entra ID Security
- Azure DevOps / GitHub CI/CD
- Test Automation Framework Development
- AI Governance & Responsible AI
- Conversation Transcript Analysis
- Agent Performance Monitoring & KPI Reporting
- Dynamics 365 Sales, Customer Service, and Customer Insights
- AI-102 Azure AI Engineer Associate
- PL-400 Power Platform Developer
- PL-600 Power Platform Solution Architect
- MB-210 Dynamics 365 Sales
- MB-230 Dynamics 365 Customer Service
- Microsoft Copilot Studio Applied Skills
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Microsoft Dynamics 365 Business Central Functional & MCT
Posted 16 days ago
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Job Description
ITC Worldwide
Experience Level: Senior (7- 10+ years)
ITC Worldwide is a leading provider of innovative business solutions, specializing in Microsoft Dynamics 365 Business Central. We are committed to delivering exceptional training and consultancy services to our clients, helping them optimize their business processes and achieve their goals.
Job Description:
We are seeking a highly experienced and certified MB-800 Functional Consultant Trainer to join our dynamic team. The ideal candidate will have a deep understanding of Microsoft Dynamics 365 Business Central and a proven track record of delivering high-quality training and consultancy services. This role requires a blend of technical expertise, excellent communication skills, and a passion for teaching and mentoring.
Key Responsibilities:
- Conduct comprehensive training sessions on Microsoft Dynamics 365 Business Central, focusing on functional aspects.
- Develop and deliver customized training programs tailored to client needs.
- Provide expert consultancy services to clients, helping them implement and optimize Dynamics 365 Business Central solutions.
- Mentor and guide junior consultants and trainers, fostering a collaborative and supportive learning environment.
- Stay updated with the latest developments and updates in Dynamics 365 Business Central and incorporate them into training materials.
- Collaborate with the sales and marketing teams to promote training programs and consultancy services.
- Assist in the development of training materials, manuals, and documentation.
- Conduct assessments and evaluations to measure the effectiveness of training programs and identify areas for improvement.
- Develop course materials and curricula for training programs.
- Design and administer examinations and assessments to evaluate trainee performance.
Required Skills and Qualifications:
- MB-800 certification in Microsoft Dynamics 365 Business Central.
- Minimum of 10 years of experience as a functional consultant and trainer in Dynamics 365 Business Central.
- Proven experience in implementing Dynamics 365 Business Central solutions.
- Strong understanding of business processes and how they can be optimized using Dynamics 365 Business Central.
- Excellent presentation and communication skills.
- Proven ability to develop and deliver engaging training programs.
- Experience in mentoring and guiding junior consultants and trainers.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Willingness to travel as required.
- Undergraduate degree in Accounting, Finance, or a related field.
- Professional qualifications such as CPA, CFA, ACCA, or CIMA.
- Specific software knowledge required:
- Familiarity with ISV solutions and their integration with Dynamics 365 Business Central.
- Experience with popular ISV products such as Jet Reports, Continia Document Capture, and Tasklet Factory.
- Understanding of ISV compliance and compatibility standards.
- Experience in course development, examination, and assessment.
Preferred Skills:
- Experience with other Microsoft Dynamics certifications.
- Knowledge of additional ERP systems.
- Familiarity with project management methodologies.
- Ability to create interactive and multimedia training materials.
- Strong analytical skills and ability to interpret data.
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