378 Office Skills jobs in Pakistan

Noble Financial Solutions Ltd., Pakistan

Customer Interaction: Receive customers by phone, email or face-to-face, answer customer questions, and provide timely and effective service.
Customer Needs Handling: Identify and understand customer needs, provide solutions, and ensure customer satisfaction.
Customer Complaints Handling: Handle customer complaints and disputes to ensure that problems are resolved quickly and effectively.
Record Management: Maintain customer interaction records and ensure that all customer information is accurate and up-to-date.
Feedback Collection: Collect customer feedback, analyze customer needs, and feedback information to relevant departments to improve services.
Product and Service Knowledge: Familiar with the company's products and services, and provide detailed consultation and support to customers.
Teamwork: Work with the sales team and other departments to ensure consistency and high quality of customer experience.

Education: High school degree or above, marketing, business management or related majors are preferred.
Experience: At least 1 year of experience in customer service or related fields.
Skills: Excellent communication skills and problem-solving skills, able to handle work under pressure.
Language: Fluent in English, with good written and verbal communication skills.
Personal qualities: Customer-oriented, patient and meticulous, with a positive work attitude and team spirit.

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Direct message the job poster from PakZon IT.

This is a full-time on-site role for a Customer Service Representative located in Lahore. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and enhancing the customer experience. Daily tasks include handling customer inquiries, resolving issues, managing customer accounts, and maintaining high levels of customer service. The role requires effective communication, problem-solving skills, and the ability to work in a fast-paced environment.

Qualifications

• Proficiency in customer service and support
• Experience in customer satisfaction and service
• Ability to work independently and as part of a team
• Problem-solving and multitasking abilities
• Experience in a call center or similar environment is a plus

Salary Package: 40-50 K

Job Location: Lahore

• Entry level

• Full-time

• IT Services and IT Consulting

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• Customer Support Specialist - International
• Customer Experience Specialist (Non Voice)
• Customer Services Representative - Onsite - Lahore
• Customer Service Specialist - International Projects
• Consumer Care Representative (Contract - 6 Months)
• Client Services Executive (International)

Location: Lahore District, Punjab, Pakistan

Posted 15 minutes ago.

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Bradhub IT Solutions (Private) Limited, Pakistan

Brad Hub is seeking an experienced dispatcher to join our team! If you’re looking for a stable career, bring your skills to this family-friendly company! We would love to have you succeed with our team – join us as an experienced dispatcher today!

• Scheduling drivers to make freight deliveries or collect shipments and packages.
• Communicating with customers about freight details, delivery or pickup times, and special handling requests.
• Planning pre-determined routes and accommodating route changes as needed.
• Preparing dispatch documents, as well as generating freight bills and invoices.
• Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
• Keeping track of transportation regulations and laws to ensure that truck drivers comply.

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ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.

Perks & Benefits

• Annual performance-based increases
• Paid time off
• Health stipend
• Holiday bonuses
• Permanent work-from-home setup
• Opportunities for career advancement as we continue to grow
  
  

• Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
• Assist Customers: Support customers with orders, shipping, product details, and returns.
• Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.
  
  

• Proficiency in English (both written and verbal)
• At least 1 year of customer service experience
• Experience with tools like Gorgias, Zendesk, or Shopify is a plus
• Excellent problem-solving and communication skills
• Adaptable and solutions-oriented mindset
  
  

• Personally owned PC or laptop with an i5 processor or equivalent
• Minimum of 15 Mbps for both upload and download internet speed
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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Get notified about new Customer Service Representative jobs in Lahore, Punjab, Pakistan .

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Hiring energetic Customer Service Representatives for our Rawalpindi Branches.

Spantronics is hiring youth and training them with the perfect learning experience, enabling them to succeed. Make Spantronics the key to your career success.

Do you have exceptional spoken English and expert sales skills? If yes, Spantronics is seeking Customer Service Representatives.

Requirements:

1. Excellent spoken English
2. Must be willing to work night shifts
3. Should have great selling skills
4. Experience is a plus but not a requirement

Information Technology and Services - Islamabad, Pakistan

• Annual performance-based increases
• Paid time off
• Health stipend
• Holiday bonuses
• Permanent work-from-home setup
• Opportunities for career advancement as we continue to grow
  
  

• Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
• Assist Customers: Support customers with orders, shipping, product details, and returns.
• Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.
  
  

• Proficiency in English (both written and verbal)
• At least 1 year of customer service experience
• Experience with tools like Gorgias, Zendesk, or Shopify is a plus
• Excellent problem-solving and communication skills
• Adaptable and solutions-oriented mindset
  
  

• Personally owned PC or laptop with an i5 processor or equivalent
• Minimum of 15 Mbps for both upload and download internet speed
  
  

CSR is responsible for selling a company's products or services to potential and existing customers. Their primary duties include making outbound sales calls, responding to customer inquiries and concerns, and providing information about the features and benefits of the products or services offered.

CSRs may also be responsible for processing orders, resolving customer complaints, and maintaining accurate records of customer interactions and sales. Successful CSRs must possess excellent communication and customer service skills, be comfortable using computer systems and software, and be able to work in a fast-paced, goal-oriented environment.

Education: A high school diploma or equivalent is usually required. Some companies may prefer or require a college degree, especially for more specialized or technical sales roles.

Sales skills: Strong sales skills, including the ability to persuade, negotiate, and close deals, are essential for a CSR.

Communication skills: Excellent verbal and written communication skills are essential for a CSR, as they will be interacting with customers and colleagues on a daily basis.

Customer service skills: A CSR must be able to provide excellent customer service, including listening to customers' needs and concerns and responding in a helpful and timely manner.

Computer skills: Many companies use computer systems and software to manage customer interactions and sales, so CSRs should be comfortable using these tools.

Product knowledge: A CSR should have a good understanding of the products or services they are selling, including their features, benefits, and pricing.

Goal-oriented: CSRs should be comfortable working in a fast-paced, goal-oriented environment, as they will be expected to meet sales targets and other performance metrics.

Adaptability: CSRs should be able to adapt to changing customer needs, product offerings, and sales strategies.

Teamwork: CSRs often work as part of a team, so the ability to collaborate with colleagues and share knowledge and resources is important.

Ethical behavior: A CSR must behave ethically and with integrity, following company policies and industry regulations.

Telecommunications - Rawalpindi, Pakistan

As a Customer Service Representative, you will play a key role in delivering outstanding support and assistance to our valued customers. This office-based role offers the opportunity to work in a dynamic environment and contribute to the success of our operations.

Key Responsibilities:

• Handle customer inquiries and provide timely and professional assistance via phone, email, and chat.
• Use Cordic taxi dispatch software to facilitate booking and tracking of taxi services.
• Resolve customer issues and complaints with empathy and efficiency.
• Collaborate with team members to ensure seamless customer experiences.

Shift Preferences:

• We are looking for multiple hiring for morning, evening shifts, and night shifts.

How to Apply:

To apply for this position, please fill out the following form: Application Form

We deeply value each candidate's time and effort in applying for this position. Rest assured, every applicant will receive a personalized response, whether they are selected to move forward in the hiring process or not. We believe in transparency and respect for all individuals who express interest in joining our team. Furthermore, we ensure that all applicant data is securely protected and will not be shared with any third parties, maintaining the confidentiality and privacy of all individuals throughout the recruitment process.

Requirements:

• Previous experience in customer service roles, preferably in a call center or similar environment.
• Familiarity with Cordic taxi dispatch software or similar platforms is a plus.
• Strong communication skills with proficiency in English, both verbal and written.
• Ability to work effectively in a team-based setting.
• Flexibility to work different shifts, including mornings, evenings, and nights.

As a customer service representative, you will be responsible for generating sales leads and converting them into sales through effective telemarketing and communication skills. You will engage with potential customers over the phone, understand their needs, and promote products or services to meet those needs. The primary goal is to achieve sales targets, build customer relationships, and contribute to the overall success of the sales team.

Key Responsibilities:

• Initiate outbound calls to prospective customers from provided leads or databases.
• Identify and qualify potential leads based on established criteria.
• Communicate product features, benefits, and unique selling points effectively.
• Present compelling sales pitches to potential customers.
• Record accurate and detailed information about customer interactions in the CRM system.
• Maintain up-to-date records of leads, sales, and customer information.
• Stay informed about industry trends and product updates.

Proven experience in tele-sales or a related sales role is a plus.

Excellent English communication and interpersonal skills.

Ability to work in a target-driven environment.

Time management and organizational skills.

Information Technology and Services - Islamabad, Pakistan